I added metadata to a non-renewing subscription, and the subscription status changed to Active, why?
Problem Statement
You added metadata to a non-renewing subscription and the status changed to Active. You want to understand why.
Solution
Adding metadata triggers a subscription change event. If there is a scheduled change (e.g., cancellation) that has not yet run, any subscription change (including adding metadata) will remove that scheduled change. The subscription then returns to Active. This is expected behavior.
Workaround
To add information without triggering a subscription change, use a comment on the subscription instead of metadata.
Was this article helpful?