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Getting Started

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Implementing Chargebee

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AI in Chargebee

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Developer Resources

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Product Catalog

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Subscriptions

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Customers

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  • Branding
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Entitlements

  • Entitlements Overview
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Usage Based Billing

  • Understanding Usages
  • Setting up Usage Based Billing
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Chargebee CPQ

  • Chargebee CPQ
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Invoices, Credit Notes, and Quotes

  • Invoices
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  • Quotes [Legacy]
  • Transactions
  • Articles and FAQ

Taxes

  • Overview
  • Configuring Taxes
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  • Articles and FAQ

Hosted Capabilities

  • Overview
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  • Hosted Pages Features
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  • Pricing Table
  • Managing Payments with Chargebee.js
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Site Configuration

  • Users & Roles
  • Custom Fields & Metadata
  • Approvals
  • Mandatory Fields
  • File Attachments & Comments
  • Advanced Filter Options
  • Multicurrency Pricing
  • Multi-decimal Support
  • Configuring Reason Codes
  • Events and Webhooks
  • API Keys
  • Time Zone
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  • Transfer Configurations
  • Articles and FAQ

Multi Business Entity

  • Multi Business Entity Overview
  • Customer Transfer Overview
  • Articles and FAQ

Mobile Subscriptions

  • Overview
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  • Mobile Subscriptions (Legacy)

Reports and Analytics

  • RevenueStory
  • Home Dashboard
  • Frequently Asked Questions
  • FAQs for Classic Reports Sunset
  • Articles and FAQ

Integrations

  • Sales
  • Customer Support and Success
  • Finance
  • Tax
  • eInvoicing
  • Marketing
  • Stitch
  • Collaboration
  • Contract Management
  • Ecommerce Management
  • Articles and FAQ

Data Privacy & Security

  • Two Factor Authentication
  • SAML Single Sign-On
  • System for Cross-Domain Identity Management (SCIM)
  • EU-GDPR
  • Consent Management
  • Personal Data Management
  • Compliance Certificates
  • HIPAA Guidelines
  • PCI Recommendations and Integration Types
  • Articles and FAQ

Data Operations

  • Bulk Operations
  • Migration
  • Articles and FAQ
  1. Billing
  3. Integrations
  5. Articles and FAQ
  6. MailChimp
  1. Billing
  3. Integrations
  5. Articles and FAQ
  6. MailChimp

Support Portal access and activation

Problem Statement

This article helps you understand support portal access and activation.

Scope

Error "You are not authorized to access this portal. Kindly contact your helpdesk administrator" while accessing Chargebee support portal

How to access Chargebee Support Portal?

How to get access to Chargebee Support Portal?

Summary

The support portal allows you to access Chargebee Knowledge Base Articles, create tickets with support, and manage the tickets as per status (Open, Pending, Resolved).

  • Step 1: Profile creation
  • Step 2: Activation
  • Step 4: Ticket status

Solution

Step 1: Profile creation

Click here to access Support Portal page and click on "Sign Up"

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Enter "Full Name" and "Email" registered with Chargebee.

Click here to contact Chargebee Support and request for support portal activation.

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Step 2: Activation

Chargebee support will send you an activation email. Click on the link to activate your account.

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You will receive the following email to activate your email and set a password.

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Step 3: Ticket Status

  • Once activated, you can access all the Knowledge base articles, and you will be able to view all the tickets raised by other company members, their status, and their history.

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