"You must have one active reason to display on self-serve portal" error

Problem Statement

This article explains how to resolve the "You must have one active reason to display on the self-serve portal" error when trying to disable reason codes.

Solution

This error appears when reason codes are mandatory and you try to disable a reason code. First disable the mandatory reason codes setting, then disable the individual reason codes.

Steps to Set It Up

1. Go to Settings > Configure Chargebee > Billing LogIQ > Reason Codes.
2. If the toggle to make reason codes mandatory is enabled, disable it first.
3. You can then disable the desired reason codes.

Watch this video for a walkthrough.