How do I close and write off pending invoices with zero amount?

Problem Statement

For invoices in Pending status (for example, subscriptions with only metered items), Chargebee does not support writing them off directly. You must close these invoices first, then write them off.

Solution

Configuration steps

1. Go to Invoices & Credit Notes > Invoices.
2. Enter the invoice number or customer details in the search bar.
3. Click the invoice to view its details and confirm it is in Pending status.
4. Click the More Actions dropdown.
   • Select Close Invoice.
   • Confirm the action in the dialog.
5. After the invoice is closed, click the More Actions dropdown again.
   • Select Write Off Invoice.
   • Confirm the write-off action.
6. Verify the invoice status is updated and the changes appear in the invoice list.

Important Notes

• Chargebee does not allow writing off invoices in Pending status.
• Closing an invoice is required before you can write it off.
• Regularly review your invoice management practices to prevent similar issues.