How do I find failed webhooks and resend them?

Problem Statement

A webhook failed but you don't see failed events in Chargebee. You want to find and resend failed webhooks.

Solution

Webhooks can fail due to timeouts, unauthorized access, redirects, and similar issues. See webhook failure troubleshooting.

How to find failed webhooks:

1. Failure email from Chargebee: Check the webhook endpoint, update credentials if needed, then resend.
2. Events in Chargebee: Go to Logs > Events and filter by webhook status to see the failure reason and resend.

Chargebee Leap UI: Logs > Events

Steps to Resend

1. Fix the error or update webhook credentials.
2. In Logs > Events, select the failed webhook.
3. In the Actions panel, click Resend webhook > Select webhook > Resend.