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  1. Billing
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  6. Events & Webhooks

Unable to view Webhook Failures from the email received from Chargebee

This article covers We received an email from Chargebee that webhooks are failed but, we are not seeing any failures in our event log and when we click on the link it's blank.

Solution

The reason you do not see any events is that:

  1. The filters used in the link above also have a condition that states that the 'status is failure'.

  2. This is the reason that the link doesn't work anymore - If your team rescheduled the failed webhook, it would no longer remain in the 'failure' state, but would have moved to 'succeeded'.

  3. Request you to locate the webhook, by just using the ID filter highlighted below, and you would be able to see it:

image

Related Articles

Accepted SSL certificates
How to create events for subscriptions?
My test webhooks events are not getting delivered. What should I do?
Can I filter events for a specific customer using API?
How can I be notified of only certain events using webhooks?
How to download Event logs?
Webhooks - SSL Communication Error
TLS 1.2 Handshake - Testing Code
My SSL certificate is not supported?
How would I know if the configured webhook URL in my Chargebee site is failing?
I received a webhook failure email from Chargebee. How to fix this?
How do I find failed webhooks and resend them?
301 or 302 Redirection error for Webhooks URL
Delay in webhooks notifications
How to do bulk Webhook Re-submit?
How to test webhooks on staging which requires VPN?
At which rate can we expect the webhook calls in Chargebee & Will there be any performance disruption?
Meaning of 'optional' in Webhook events

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