How do I find how a specific change was made to a Customer or Subscription and by whom?

Problem Statement

This article explains how to find why a particular invoice was raised, who added or removed an addon or coupon, and how to trace changes to a customer or subscription.

Solution

Use the Activity Log or Events on the customer or subscription record. Scroll down on the record to view the Activity Log.

You can also expand Events under a Customer to see the Source of each change.

Additional Information

Source interpretation

Source	User	Interpretation
Admin console	user_email	A Chargebee user made the change
API	API key name	Custom implementation or integrations (e.g., Zapier, Salesforce)
Hosted page		Chargebee checkout or update payment method page
Portal		Customer made the change from the self-serve portal
Bulk operation	User email	Change from a bulk operation
Scheduled job		Chargebee automations (e.g., subscription renewal)