My customers are unable to see specific plans on the portal. Why?

Problem Statement

Your customers cannot see specific plans on the customer portal.

Related Scenarios

• Restrict plans from the customer portal
• Disable drop-in script
• My users cannot change the subscription plan even after "Allow customers to change plans" is enabled

Solution

Your customers won't be able to view Plans in their portal in two cases:

Case 1: If the option is Disabled in "Display in Customer portal" under "Hosted Pages & Customer Portal" at Plan level while creating a Plan

1.  To enable this, Go to Plans > Select the plan that you want to Display in Customer portal > Edit Plan 
    
2.   Scroll down to Hosted Page & Customer Portal and select Display in Customer Portal.  
     
    

Case 2: If you have enabled "Allow customers to access checkout via API only", this option will disable the Hosted Page & Customer Portal section under Plans.

1.  To disable this Go to, Configure Chargebee > Checkout and Self serve portal > Disable "Allow customers to access checkout via API only and Publish.
    
2.  You will now be able to view the Hosted Page & Customer Portal section under Plans.  
      
    

3.  Select Display in Customer Portal and Update Plan