Product Updates
Getting Started
- Overview
- Chargebee Billing Data Centers
- Object Relationship Model
- Chargebee Tech Glossary
- Articles and FAQ
Implementing Chargebee
AI in Chargebee
Developer Resources
Product Catalog
Subscriptions
Customers
Entitlements
Usage Based Billing
Chargebee CPQ
Invoices, Credit Notes, and Quotes
Taxes
Hosted Capabilities
- Overview
- Payment Components
- Managing Payments with Chargebee.js
- Mobile-Optimized Hosted Pages
- Articles and FAQ
Site Configuration
- Mandatory Fields
- File Attachments & Comments
- Advanced Filter Options
- Multi-decimal Support
- Configuring Reason Codes
- API Keys
- Time Zone
- Time Machine
- Transfer Configurations
- Articles and FAQ
Multi Business Entity
Mobile Subscriptions
Reports and Analytics
Integrations
Data Privacy & Security
- Two Factor Authentication
- SAML Single Sign-On
- System for Cross-Domain Identity Management (SCIM)
- EU-GDPR
- Consent Management
- Personal Data Management
- Compliance Certificates
- HIPAA Guidelines
- PCI Recommendations and Integration Types
- Articles and FAQ
Data Operations
Reason Codes Error "Sorry the url or the some of the parameters are not valid"
Problem Statement
You receive the error "Sorry the URL or some of the parameters are not valid" when enabling "Adding a reason code for Subscription Cancellation is mandatory" under Reason codes > Subscription Cancellation.
Solution
This error usually occurs when the cancel subscription and reason code settings are not published under Checkout and Self-Serve Portal configuration.
Configuration Steps
Step 1: Go to Settings > Configure Chargebee > Checkout & Self-Serve Portal in the UI.
Step 2: Check whether the cancel subscription setting under Portal is turned ON or OFF.
Step 3: Verify that the settings are published.
Step 4: If the settings are not published, publish them and try activating the reason codes again.
Was this article helpful?