How to Resolve Common Errors When Transferring Configurations from Test to Live Site

Problem Statement

This article helps you troubleshoot and fix common errors when transferring configurations from a Chargebee test site to a live site.

Solution

Errors during transfer often occur when settings are not enabled on the live site or when incompatible options (such as offline payment methods or custom fields) are included. The transfer error message usually indicates which setting caused the failure.

Steps to Set It Up

1. Verify site settings on the live site
   Ensure the same relevant settings as on the test site are enabled on the live site before starting the transfer. Missing or disabled settings on the destination often cause the transfer to fail.

2. Disable offline payment methods during transfer
   If Enable offline payment methods is selected in the transfer, deselect it and try again; it can cause transfer failures.

3. Exclude custom fields during transfer
   Deselect Custom Fields when transferring. Publish custom fields separately from test to live: Settings > Configure Chargebee > Custom Fields.

Important Notes

• Enable on the live site the same settings as on the test site before transferring.
• Excluding offline payment methods and custom fields often avoids common transfer errors.

Additional Information

Chargebee Transfer Configuration Guide