Why can't I disable postal code validation in Chargebee?

Related Scenarios

• How does postal code validation work in Chargebee?
• Can I customize postal code validation settings?
• What are the alternatives to disabling postal code validation?

Solution

Postal code validation in Chargebee is an integral part of the address verification process, primarily used to ensure accurate tax calculations. This validation checks the character length of postal codes based on country-specific format mentioned at the Customer level billing information , rather than verifying the actual postal code itself. Unfortunately, disabling this validation is not possible due to its role in maintaining compliance with tax regulations.

Steps to Manage Postal Code Validation:

1. Review Tax Integration Settings:

   • Navigate to Settings > Configure Chargebee > Taxes.
   • Under EU Region configuration > Enable location validation, ensure your tax settings are correctly configured to accommodate postal code requirements.
   • Consider consulting with a tax advisor to ensure compliance with local tax laws.

2. Understand Address Verification:

   • Postal code validation is part of the broader address verification process.
   • This process helps in calculating taxes accurately based on the customer's location.

3. Explore Alternatives:

   • While you cannot disable postal code validation while adding/updating Customer's Address , you can customize other address fields.
   • Navigate to Customer > Select a customer > Update Billing Info to change address fields.

Important Notes

• Postal code validation is crucial for tax compliance and cannot be bypassed.
• Chargebee does not provide a detailed list of postal code validations per country.
• Always ensure your tax settings are up-to-date to avoid compliance issues.
• For further customization, consider consulting Chargebee support or your tax advisor.