What is Smart Dunning?

The Dunning feature helps automatically retry payments for an invoice if the payment fails. You can enable Dunning for your account by navigating to Settings > Configure Chargebee > Dunning for Online/Offline Payments.

You can configure the Dunning settings for all 3 types of payments that Chargebee supports - online(card, e-wallet or PayPal), direct debit and offline payments.'

Note: For Direct Debits

• Chargebee will attempt a maximum of 2 retries to collect payments in this case.
• When the status of the transaction is "in_progress", Chargebee will not retry to collect the payment or send email notifications.

The Dunning settings allow you to configure the following settings:

• The Dunning period - which is the duration for which Chargebee should retry payments for the customer.

• The Dunning frequency - the number of days between each payment retry

• The action to be performed on the invoice and the subscription after the Dunning retries are exhausted.

• The automatic retry mode - you can configure either a custom frequency mode for the retries or Chargebee's Smart Dunning feature.

Smart Dunning -

Chargebee customizes the payment retry frequency based on logic derived from the analysis of past transaction data/pattern to achieve a better success rate. Chargebee will retry upto 12 times to collect the payment. Along with this, you could also specific days/dates to retry and collect the payment from your customer. To configure this, kindly contact support.

Note This feature is available only for Performance plan and above. Here's our Plans and Pricing page for more details.