Email notifications can be sent out to your customers using either Chargebee's SMTP server or your own SMTP server.
When using Chargebee's SMTP server, email notifications are limited to
The notifications limit is reset every day at midnight UTC time. But if you are using your own SMTP server, these limits do not apply. You will have full control over the mails and can also check reports and deliverability. To configure the SMTP settings, if you are using:
Email Notifications v1: Navigate to Settings > Configure Chargebee > SMTP Settings
Email Notifications v2: Navigate to Settings > Configure Chargebee > Email Notifications > Change Settings
When you choose to use your own SMTP server,you can use your SMTP service provider's host name, username and password, encryption type and the port number. The email notification limit for your custom SMTP server is decided by your service provider.
If you are configuring SendGrid as your custom SMTP, use "apikey" as the User name and your SendGrid API key as the Password.
Why would I use my own SMTP Server when I can use Chargebee's?
There are 3 primary reasons why one would use their own SMTP server: