Getting Started

Building Blocks

Custom Fields

Subscription Features

Localization

Invoices

Credits

Billing Features

Taxes

Payment Methods

Direct Debit Payments

Configuring Gateways

Fraud Management

Hosted Pages

Notifications

Reports and Analytics

Migration

Open Source Resources

Other Features

API Integration

Third Party Integrations

Zendesk 

Introduction 

Zendesk is a cloud based customer support application which helps in tracking and managing customer support tickets, enabling the support teams to resolve customer issues effectively. Chargebee's plugin for Zendesk displays subscription information right next to the support ticket. It boosts the productivity of your customer support teams by eliminating the need to toggle between browser tabs in search of the customer's subscription information.

Learn More  about the plugin .

Note
  • This plugin will work only with Chargebee's LIVE site.
  • This plugin is available only in selected plans. To know more, visit Chargebee's Plans and Pricing  page.

Install Chargebee plugin 

Step 1: Sign up with Zendesk, if you don't already have an account.

Step 2: Navigate to Apps and Integrations > Support > Chargebee, or navigate to Zendesk Marketplace  and click Install.

Step 3: Choose your Zendesk account to install the Chargebee plugin.

Once the Chargebee plugin is installed in Zendesk, the widget appears next to the support ticket. It displays the customer's subscription details, payment methods and the number of payment due invoices.

FAQ 

What happens if a user raises tickets from different email addresses?

If the email used to create the ticket is not found, the domain name (@abc.com) will be used to display the subscription information in the widget.

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