1. Chargebee Affiliates sub-processors (For all Chargebee products)
The following affiliates of Chargebee Inc. function as sub-processors providing support and maintenance.
| S No | Affiliates | Location |
| 1 | Chargebee Technologies Private Limited | India |
| 2 | Chargebee B.V. | Netherlands |
| 3 | Chargebee Australia Pty Limited | Australia |
| 4 | Chargebee Ireland Limited | Ireland |
2. Third party subprocessors
| Sub-processor | Purpose of processing | Data center location | Applicable services |
| Amazon Web Services, Inc. | Cloud service provider: It is used for infrastructure, storage, database, security and analytics services that enable Chargebee to securely host, operate, and enhance its platform. Also, the artificial intelligence (AI) offering of Amazon, AWS Bedrock, is used for delivering artificial intelligence capabilities within the product. | USA | Billing, Retention/Growth, RevRec, Receivables, Reveal |
| EU | Billing, Reveal | ||
| Australia | Billing | ||
| Twilio Inc. (SendGrid) | Email delivery service provider: It is used for sending email communications from within the product. | USA | Billing, Receivables |
| Spreedly, Inc. | Payment gateway aggregator and vaulting provider: It is used for connecting with selected payment gateways and processing payments through such gateways. It also securely stores and tokenizes payment card information for gateways connected through Spreedly. | USA | Billing |
| payFURL ANZ Pty Limited | Payment gateway aggregator: It is used for connecting with selected payment gateways and processing payments through those gateways. | Australia | Billing |
| Workato, Inc. | Integration platform as a service (iPaaS) provider: It is used for building, enabling and managing workflows within Chargebee Billing and between Chargebee Billing and third-party services used by the customers. | USA | Billing |
| Vercel Inc. | Frontend cloud platform provider: It is used for building and deploying web applications and frontend services, including caching and performance optimisation. It is used in capabilities such as Atomic Pricing. | USA | Billing |
| MaxMind, Inc. | IP based geolocation provider: It is used for obtaining location information. | USA | Billing |
| Intuition Machines, Inc. (hCaptcha) | Captcha service provider: It is used as protection against automated bot detection and spam. | USA | Billing |
| Google LLC | Location service provider (Google Maps API): It is used for auto-completing addresses. | USA | Billing |
| Captcha service provider (reCaptcha): It is used as protection against automated bot detection and spam. | USA | Billing, Retention/Growth, RevRec, Receivables, Reveal | |
| Freshworks Inc. | Email support and communication platform (Freshdesk): It is used to track and manage customer support interactions through emails. | USA | Billing, Retention/Growth, RevRec, Receivables, Reveal |
| Chat support and communication platform (Freshchat): It is used to track and manage customer support interactions through in-app chat. | USA | Billing, Reveal | |
| Call support and communication platform (Freshcaller): It is used to track and manage customer support interactions through calls. | USA | Billing | |
| Datajust B.V. (Storecove) | E-invoicing service provider: It is used for generating, transmitting, and managing electronic invoices in compliance with applicable regulations in supported countries. | Ireland | Billing |
| OpenAI, LLC | Artificial intelligence (AI) service provider: It is used for delivering artificial intelligence capabilities within the product. | USA | Billing, Retention/Growth |
| Microsoft Corporation | Artificial intelligence (AI) service provider (Microsoft Azure OpenAI): It is used for delivering artificial intelligence capabilities within the product. | USA | Billing, Retention/Growth |
| Cloud data platform (Microsoft Azure): It is used for transforming and transferring data from the billing systems (other than Chargebee Billing) to Chargebee Receivables. | Singapore | Receivables | |
| ClickHouse Inc. | Database analytics provider: It is used for tracking product consumption information and serving as a storage layer and aggregator of usage events. It is used in the delivery of the usage-based billing (UBB) capability. | USA | Billing |
| Functional Softwares, Inc. (Sentry) | Error monitoring and performance monitoring service provider: It is used for detecting, tracking, and prioritizing application errors in real time. | USA | Billing, Reveal |
| Rollbar, Inc. | Error monitoring and performance monitoring service provider: It is used for detecting, tracking, and prioritizing application errors in real time. | USA | Retention/Growth |
| MongoDB, Inc. | Database as a service provider: It is used for storing application and activity logs, including engagement-related information such as emails and internal communications. | USA | Receivables |
| Mailgun Technologies Inc. | Email delivery service provider: It is used for receiving and forwarding emails to Chargebee Receivables product. | USA | Receivables |
| Hotglue, Inc. | Integration platform as a service (iPaaS) provider: It is used for transforming and transferring data from Chargebee Billing to Chargebee Receivables. | USA | Receivables |
| Integration platform as a service (iPaaS) provider: It is used for transforming and transferring data from Chargebee Billing and other SaaS providers of customers to Chargebee RevRec. | USA | RevRec | |
| Yousign SAS | Electronic signature service provider: It is used for managing electronic signatures on documents. | EU | Billing |
For queries regarding sub-processors please reach out to support@chargebee.com
Effective and Last Updated Date: 15 February 2026
Effective and Last Updated Date: 15 February 2026