Optimize recovery rates and reduce involuntary churn
Discover payment failure reasons
and engage proactively with your customers to avoid losing revenue from people who are willing to pay.
Identify high-risk defaulters
by categorizing customers into cohorts based on payment behavior and reasons for missed payments.
Tailor your collection process
and automate personalized email reminders to engage with customers at every payment process step.
Recover failed payments
promptly to prevent revenue loss, customer churn and maintain a healthy bottom line.
PAYMENT FAILURE DASHBOARD
Leverage payment metrics to build an effective recovery plan
The first step in repairing leaks is determining where the gaps are. Get complete visibility into customer payments, including accounts that pay on time, failed transactions, exhausted retries, and accounts at risk of churn. Identify and closely track the common errors affecting customer payment experience and uncover churn reasons.
PERSONALIZED COMMUNICATION
Improve customer engagement with personalization
Every customer is distinct, and so should your interaction with them. Chargebee Receivables offers pre-built cohorts to help you segment customers based on risk profiles, payment history, and failure reasons. You can build custom treatments with relevant follow journeys. This way, you can recover lost revenue while maintaining a positive customer experience.
REVENUE RECOVERY WORKFLOWS
Automate customer communication at scale
Don’t let follow-up emails control your work day. Design custom workflows to follow up with customers at every stage, from invoice reminders to payment recovery, and automate customer communications. Set rule-based engagements and let the platform work its magic while your team focuses on actual business challenges.
