Become an industry leader in customer retention
Reduce churn and boost growth by using Chargebee's integrated tech stack to actively monitor and leverage LTV metrics for retaining high-value customers.
A cancel experience as sophisticated as you are
Improve customer retention performance
with Chargebee’s ML-optimized offers and provide a cancel experience so good that customers won’t quit.
Test and target offers
based on customer and subscription attributes from the Chargebee product suite and uncover the data you need to reduce churn.
Be up and running
in a matter of days, not months. With no-code or API integrations, remove development dependencies and quickly address voluntary churn.
Automate workflows
to manage customer activity in Chargebee depending on how customers interact with the cancellation experience.
Retained Revenue Report
Go beyond the cancel event, and gain full lifecycle insights
Chargebee Retention helps businesses discover the total revenue impact of their customer retention efforts with Retained Revenue Reporting. Capture all future downstream repurchases attributed after the initial cancel attempt. Track the revenue impact over time to optimize performance to get the most bang per buck out of your retention efforts.
Retained Revenue Cohort Report
Congrats, you saved a customer from canceling. Now what?
Generate cohorts based on the cancel event and report on saved revenue throughout the lifecycle. With Retained Revenue Cohort Report, harness this insightful metric to track downstream revenue impact for each cohort over time and continuously optimize customer retention performance.
Bypass and Lift
Maximize retention potential by leveraging the power of baseline metrics
If you're currently using Chargebee Billing, you can use Bypass and Lift reporting to conduct A/B tests and compare Total Retained Revenue between your in-house cancel flow and Chargebee Retention. Measure the increase in incremental retained ARR and rate per session, which can help forecast retention initiatives.
Cancel Experiences
Augment the cancellation experience by syncing and enriching customer data
Harness the power of machine learning to retain your customers by providing an experience with personalized messaging, offers, and surveys. Gain insights into why customers are canceling, how they interact with offers, and how likely they are to win back.
Smart Offers
Your offer, your way
Chargebee Retention simplifies offer creation, giving you complete control to design and define layout, button settings, offer accept state, and card settings. Deploy and test offer experiments quickly, and use Smart Offers to showcase the best offer based on customer-specific retained revenue potential.
Targeting and Audiences
Enrich customer retention using growth principles
Improve audience cancel experiences and targeting with Chargebee's Billing and Retention suite. Optimize the correlation between customer pain points, offer acceptance, and repurchase activity using various data attributes.
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