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Open the gates to saving
customer cancels with Chargebee Retention
Introducing the power to build personalized cancel experiences for Chargebee users with a native integration that brings the magic of retention right to the doorstep.
Deflect cancellations at scale straight from Chargebee with a best-of-breed solution that provides personalized experiences that get results.
Remove development dependencies with a no-code integration between the Chargebee customer portal and Chargebee Retention. Start addressing voluntary churn instantaneously.
Run experiments based on customer and subscription attributes taken straight from Chargebee to ensure you provide a personalized and relevant cancel experience.
Automatically update subscription status in Chargebee depending on how your customers interact with offers on the cancel page.
CANCEL EXPERIENCES
Move from giving a cancel option to providing a cancel experience
Retain your customers from canceling by providing them an experience that shows personalized messaging, offers, and surveys. These intelligent pages can give feedback on how your customers interact with offers, why they are canceling, and how likely they are to return.
AUTOMATIC SUBSCRIPTION UPDATE
Grab a coffee, your subscriptions will be updated automatically
Depending on how customers interact with the cancel experience, the status is updated into Chargebee Billing accordingly. There is no need to open multiple sheets and do manual or bulk changes. Get the correct data across your tools.
RETENTION INSIGHTS
Know why customers leave and why they stay
Setting up cancel experiences for your audiences is only half the battle. Measuring your offers' and experiences' success and failures is essential to continuous improvement. Chargebee Retention can bring these insights in easy-to-understand reports that can be sliced and diced to get you the information you need to deliver best-in-industry retention.
REPURCHASE-BASED REVENUE IMPACT (COMING SOON)
Understand total ROI with lifetime saved revenue reporting
With the strong Chargebee Retention integration, retention experts can show the impact saved customers have on the overall revenue with continued repurchases. This industry-first capability helps to go beyond save rates and allows you to visualize retention’s contribution to the bottom line.
TARGETING AND AUDIENCES
Build customer audiences for targeting relevant offers and messages
By connecting with Chargebee Retention, you can now use the wealth of data you have to build audience groups and target cancel experiences. You can test showcasing different cancel pages and deduce the essential connection between customer pain points and offer accept.