We already had a home-built subscription and billing system, so we knew the pain of developing and maintaining such a system well. Since we are moving from a monolithic application to a microservice-architecture, building a billing service from scratch seemed like a bad idea. It’s not our core business.
Automation, automation, automation. From invoicing to dunning to customer notifications, we set it and forget it on 90% of our processes. Chargebee is laid out in such a way that makes it easy to manage the financial relationships with our customers. It was relatively easy to configure and the Chargebee team has been flexible, professional, and responsive
The (Chargebee) system is robust yet cost-effective enough to really architect a complex solution using simple methods. We wouldn’t change or consider it even as we scale above the 10 million ARR mark.