Hubspot -Authentication error

Problem Statement

This article helps you understand hubspot -authentication error.

Scope

Error Message: Sync has failed due to a non-fatal condition. Chargebee will recover and retry sync automatically

Summary

Reason: The integration failed to authenticate.

Note: I. We have sunset the Hubspot legacy integration on March 3, 2023 which will not be available on the Marketplace. II. We have migrated from Hubspot legacy to Hubspot Quote to Cash (Q2C) integration, with the release of self-serve flows for customer and subscription sync from Chargebee to Hubspot which also have all features that was on the legacy integration. III. This migration will not impact the existing users and they will continue to use the integration normally as before. Reach out to us from here to know more.

Solution

Click on Sync Now to try rerunning the sync a couple of times. Contact Chargebee Support if the error persists.

This is a Job-Level Error

These errors prevent the sync job from running.

Follow the steps below in Chargebee to see any job-level errors:

1. Click Settings > Third-party Integrations on the left menu.

2. Select HubSpot under Apps connected.

3. A Sync Health card is displayed, unless sync is currently underway,

4. Any job-level errors appear on a banner above the Sync Health card.