Xero sync errors - A currency rate must be specified

Scope

Sync errors for invoices and credit notes in Xero

Summary

This is showing up for multiple credit notes and happens when the base currency in Chargebee does not match with the base currency in your Xero account. To resolve this, you can do either of one of the below options:

Solution 1:

• Change the base currency in Chargebee to GBP (it can be done from the backend) or change the base currency in Xero to USD.

Solution 2:

• In the Xero integration settings in Chargebee, configure the same currency bank accounts for payments and refunds, through Settings > Third-party Integrations > Xero > Manage mapping. Below are sample screenshots for your reference.

Chargebee Screenshot:

Xero Screenshot: