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  1. Billing
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  6. Consolidated Invoicing
  1. Billing
  3. Invoices, Credit Notes, and Quotes
  5. Articles and FAQ
  6. Consolidated Invoicing

I have Consolidated invoicing enabled, but my new subscriptions are invoiced separately. Why is this happening?

Problem Statement

This article helps you understand i have consolidated invoicing enabled, but my new subscriptions are invoiced separately. why is this happening.

Solution

Summary

In Chargebee, when consolidated invoicing is enabled, the subscription renewals and unbilled charges for a customer are consolidated into a single invoice. Any 1st invoice raised when a new subscription is created/activated (including those activating after a trial period and those set to start at a future date) is always invoiced separately unless added to unbilled charges.

To avoid a separate 1st invoice, please write to support to enable the 'Consolidation during subscription activation' feature for your site.

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