How to contact Chargebee's support team

Problem Statement

This article explains where to find help and how to contact Chargebee Support.

Solution

You can get help from Chargebee in the Chargebee app (when logged in) or from the documentation. Use Chargebee Copilot for docs and FAQs; you can also ask Copilot to connect you with the support team.

Chargebee Copilot in-app:

Click Need Help? (bottom left in the menu) to access:

• Chargebee Copilot – AI assistant linked to product docs and FAQs.
• Help documentation – Documentation and FAQs for Chargebee features.
• API Reference – API docs and tutorials.
• Live chat support (paid plans only).
• Request a callback (paid plans only).
• Phone support (paid plans only).