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AI in Chargebee

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Product Catalog

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Chargebee CPQ

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Invoices, Credit Notes, and Quotes

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Taxes

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Hosted Capabilities

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Site Configuration

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Multi Business Entity

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Mobile Subscriptions

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Integrations

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Data Privacy & Security

  • Two Factor Authentication
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Data Operations

  • Bulk Operations
  • Migration
  • Articles and FAQ
  1. Billing
  3. Integrations
  5. Articles and FAQ
  6. Refersion
  1. Billing
  3. Integrations
  5. Articles and FAQ
  6. Refersion

The CB token referenced in parameter token_id is not present

Problem Statement

You receive an error that the Chargebee token referenced in the token_id parameter is not present.

image

Solution

This error occurs when the token does not match the site where it is used:

  1. Test vs live site: A token created on the Chargebee test site is used to create a subscription on the live site.
  2. Wrong site: A token created for one Chargebee site (e.g., abc.chargebee.com) is used on a different site (e.g., abcd1.chargebee.com).

Ensure the token is created on the same Chargebee site where you are creating the subscription.

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Salesforce Sync Error due to state mism
'Sync Errors: Contact:There''s a problem with this country, even though it may appear correct. Please select a country/territory from the list of valid countries.: Mailing Country:MailingCountry --'

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