Contacting Chargebee: support channels explained

Problem Statement

This article describes the main ways to get help from Chargebee: support portal, email, in-app Copilot, live chat, community, phone, and other contacts.

Solution

Support portal: Use the Chargebee Support to create, track, and manage support tickets. Sign up with your name and the email linked to your Chargebee account, activate via the email link, then create and manage tickets (including those from your organization).

Email support: For detailed or personalized help, contact Chargebee via the Support Portal or the contact options listed in How to contact Chargebee's support team.

In-app: Chargebee Copilot: Click Need Help? (bottom left) in your Chargebee account. Copilot provides access to documentation, FAQs, API references, and the option to create support tickets from the app.

Live chat: Available to paid-plan customers during business hours. In your Chargebee account, click Need Help and choose Chat with Support.

Community forum: Exchange tips and practices with other users. Access the forum from the Support Portal.

Phone support: If you have a dedicated implementation contact, you can reach them directly. For general inquiries, request a callback via the Support Portal or by emailing support.

Sales and partnerships: For sales or partnership inquiries, use the Contact Us or Become a Partner pages.

Ethics and compliance hotline: For confidential reporting of ethics or compliance concerns, use the 24/7 hotline or online reporting portal linked from Chargebee’s Contact page.