Unable to edit a subscription from HubSpot

Problem Statement

When updating a subscription from HubSpot using the Edit Subscription flow on the Chargebee subscription card, users may see the following error:

Unable to create a subscription. This company is already associated to Chargebee business entity default, while the access key you entered was for a different business entity.

This error can occur even if the subscription belongs to the business entity synced with HubSpot.

Solution

The error is caused by missing or incorrect Business Entity Name field values in HubSpot. To resolve it, confirm and sync the business entity details before retrying the subscription update.

Steps to resolve the issue

Step 1: Check the business entity field in HubSpot

1. Open the Company record in HubSpot associated with the deal.

2. Locate the Business Entity Name field.

3. Confirm that the field is populated and displays the correct business entity name.

Watch the reference video for step-by-step instructions.

Step 2: If the business entity field is missing

1. Run a Full Sync between Chargebee and HubSpot.

2. After the sync, check that the Business Entity Name field is visible at both the Company and Contact levels.

3. Verify that it contains the correct business entity name.

Step 3: Retry updating the subscription

1. Return to the HubSpot deal.

2. Use the Edit Subscription flow again.

3. The update should complete successfully.