Limitations and Feature or Integration Support in Multi-Business Entity 

Enabling  the Multi-Business Entity feature is an irreversible action.


  • The feature is only available for Enterprise plans.

  • The feature is compatible with Product Catalog 2.0.

  • The feature is designed to function with a single regional data center for the Chargebee site.

  • Currently, this feature does not support the electronic invoicing or e-invoicing module in Chargebee.

  • Modifying the account hierarchy mapping is not allowed, meaning account hierarchy across business entities is not supported.

  • Product Catalog is common/shared across all business entities.

  • Currently, customers can only be mapped to a single business entity.

  • Once the feature is enabled, one cannot use the Order module.

  • E-commerce platforms like ShipStation & BigCommerce are inaccessible after Multi-Business Entity enablement.

  • Currently, the feature cannot be enabled for the Chargebee site if Apple App Store  or Google Play Store  integrations are enabled.

  • Except for the settings listed below, all other settings will be configured exclusively at the site level.

    • Organization Address
    • Time Zone
    • Smart Routing
    • Offline Payment Methods
    • Taxes (Tax/VAT Registration Numbers Only)
    • Email Notifications
    • Brand Styles
    • Invoice, Credit Notes, and Quotes

    Note: We identified the settings that can be customized or overridden at the business entity level after thorough research and careful consideration. This ensures that we're introducing this capability with the most appropriate settings. Our ultimate goal is to offer flexibility for customization at the entity level for all available settings.

CRM Integrations 

CRM integrations can be enabled at both site and business entity levels. The feature supports only following CRMs with given actions that need to be taken after Multi-Business Entity enablement:

For HubSpot Q2C and Pipedrive: It's necessary to unlink and relink the integrations, and for Salesforce, no additional actions are needed.

Accounting Integrations 

  • The feature supports only two Accounting Integrations - Netsuite and Intacct.
    We can set up integrations at the site and business entity level; on-site level integrations, will transfer all business entity level information to Netsuite  and Intacct . However, on business entity level integration, it will transfer only the corresponding business entity's information.
  • Xero  is supported only at the business entity level; it will transfer only the corresponding business entity's information during integration.


The feature supports only these Tax Integrations - Avalara  and TaxJar. Currently, separate tax profiles and engines for each business entity within an Multi-Business Entity domain are not supported.

Transfer configurations 

The feature does not allow for transferring configurations between Non-Multi-Business Entity and Multi-Business Entity sites. Transfer Configuration  is available from a site or business entity to another business entity.


  • Once a subscriber is mapped to a business entity it can be moved or transferred to a different business entity.
  • Business entity-level transfer support for QBO.
  • Support for E-Invoicing at site and business entity level.
Was this article helpful?