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Order tracking is the process of closely following an order received by the business, up to its stage of fulfillment.

Order tracking provides you with a clear picture of stock movement, which in turn provides up-to-date visibility of incoming and outgoing stock: quantity ordered, quantity shipped, quantity in transit, and so on. You also get to know when and how much to reorder, which ultimately helps you minimize back-orders.

Here's an example to help you understand how order tracking can be done in Chargebee:


You run an e-library. You deliver three books per month to your subscribers, and charge them for the subscription on a quarterly basis. So you need to track pending deliveries every month. That is, every invoice you raise needs to have three orders linked to it. How would you go about this?

In this case, you can create three orders (one for each of the three months) every quarter and link them to their corresponding quarterly invoice. Here's how you go about it:

Enable the feature by checking the option Enable Order Management under Settings > Site Settings.

The option to create orders will now be available in the Invoices page. Click the Actions icon of the required invoice and then click Create a New Order.

Fill in the details in the New Order page that appears:

Once created, the orders linked and their statuses will be displayed for the invoice:


You can also create an order using the Create a New Order option in Subscriptions > Orders.

Order Statuses 

You can assign a status to each order that you create:

  • New: The order you are creating has just been received.
  • Processing: The order has progressed to the next stage, say, if the goods are on the way to your customer.
  • Complete: The ordered items have been successfully delivered.
  • Cancelled: The customer has for some reason withdrawn the order post its acceptance or fulfillment by your business.
  • Void: Any undertaking to fulfill the order has been withdrawn by the business, or has been asked to be withdrawn by the customer, before fulfillment.

You can create and link an order to invoices of the statuses Paid, Payment due, and Not Paid.

You can also create, update, and retrieve orders using the Orders API. 

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