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Integrations

Salesforce 

Important
This page is for the latest version of the Salesforce integration that maps Chargebee customer records to Salesforce accounts. If you setup the Salesforce integration before 6th Jan 2020, it is likely that you are using a deprecated version of the integration that performs a contact-based mapping. To migrate to the current version, contact [email protected] .

Note
  • Supported Salesforce  versions: Salesforce Enterprise Edition and above.
  • Visit the Plans and Pricing page to see which plans in Chargebee are supported.
  • Both Salesforce Classic and Lightning UI are supported.

RELEASE NOTES

Note

The Chargebee package for Salesforce  is not updated automatically, you must contact Chargebee Support  to do so. To see if you have the latest version, in Salesforce, select Setup > Installed Packages and then look up the Version Number for Chargebee for Salesforce.

Package Version 1.32
Jan 6, 2020

  • Package released for account-based mapping to Salesforce.

Integration Update
Jan 3, 2020

  • Configuration and backend for account-based mapping to Salesforce.

Package Version 1.31
Jan 3, 2020

  • Performance improvements and bug fixes.
  • This is the last major version supporting contact-based mapping in Salesforce. Enhancements and fixes to contact-based mapping would be released as version 1.31.x.

Package Version 1.28.2
Dec 5, 2019

  • Send Checkout Link: If the shipping address is available in Salesforce, it appears prefilled for the customer when they checkout.

Package Version 1.28.1
Dec 2, 2019

  • Bug fix: mandatory addons now get included automatically with plans in Salesforce.
  • Decimal part is supported for amounts.
  • Cleaning up renewal opportunities when they no are longer required/needed.

View All Releases 

Chargebee provides a highly customizable integration with Salesforce . By maintaining a one-to-one relationship between Chargebee customer records and Salesforce accounts, the integration keeps both systems up-to-date. Chargebee subscriptions can be directly created and managed from Salesforce.

Based on the configuration, the integration creates/updates records within the following standard objects in Salesforce:

  • Account
  • Contact
  • Lead
  • Opportunity
  • Opportunity Product
  • Product
  • Price Book
  • Price Book Entry

Additionally, custom objects are also created and updated with Chargebee data.

See also

Object mapping between Chargebee and Salesforce.

Key Features 

  • Important Chargebee operations that support a sales-driven workflow can be performed without leaving Salesforce.
  • Customer and subscription data is synced into Salesforce, aiding a direct-purchase model.
  • Flexible integration, with a host of customizations available to suit your business workflow.
  • Multiple Chargebee sites can be connected to a single Salesforce instance.
  • Salesforce Person accounts are supported.

Sync Overview 

  • Plans and addons are synced as product and price book entry records.
  • Customer records are mapped in a 1-to-1 manner to account records (person accounts are also supported).
  • Leads can be converted if matching accounts are not found.
  • Coupons are synced to a custom object.
  • If you connect multiple Chargebee sites to Salesforce, a price book is created for every such site.
  • Chargebee quotes can be created from within Salesforce and emailed to customers.
  • All invoices and credit notes are synced to Salesforce as custom objects.
  • Opportunities can be created upon lead conversion.
  • Subscriptions are synced to Salesforce as a custom object.
  • Opportunities can be mapped and maintained against subscriptions.
Note

Sync Direction
The integration syncs information between Chargebee and Salesforce. However, the direction of sync can be customized for each pair of mapped fields.

Object Mapping 

On a high level, the objects in Chargebee are mapped to those in Salesforce as follows:

See also

Standard object and field mapping between Salesforce and Chargebee.

Setting up the Integration 

The Chargebee for Salesforce integration must be setup to match your business workflows:

  • The first step is to connect to Salesforce from your Chargebee site and to install the Chargebee for Salesforce package. Read the installation guide.
  • The next step is to ensure that the integration behavior is configured to match your Salesforce workflows. The integration guide helps you in this.

Subscription Management 

Once the integration is up and running, Chargebee customers and subscriptions can be managed directly from Salesforce. The available options are listed under Chargebee Actions in Salesforce.



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