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Recover payments better to increase customer lifetime value
Operational efficiency is the best way to beat a recession and funding winter combo. Build custom payment recovery programs for different customer types to get paid faster without being too much on the nose.
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Payment recovery automation: Configure recovery workflows and automate customer engagement.
Preemptive failure mitigation: Identify possible defaulters in advance and build a custom collection strategy.
Dispute management: Track ongoing disputes and get 360-degree AR visibility at a customer level.
Integrated revenue stack: Link your Billing and Receivables platforms to automate workflows from order to cash.
The fight against recovering revenue isn’t an easy one, but we can help.
PAYMENT FAILURE RECOVERY
Improve revenue recovery
from failed payments
Chargebee Receivables integrates with Chargebee Billing to help you leverage insights on payment failures to avoid the risk of involuntary churn. Get detailed information about failed transactions and reason codes at each customer level to assist your teams in developing a better recovery strategy. Identify customers who have expired cards and engage with them proactively to avoid failed payments.
RECEIVABLES ANALYTICS
Stop relying on static spreadsheets
Spreadsheets are a good productivity tool but are not to the extent of running your Finance office with them. Manual data processing and delayed insights lead to missed collection opportunities and revenue leaks. Chargebee Receivables offers an interactive dashboard with real-time AR visibility to help you anticipate, strategize, collect, and recover payments on time.
CUSTOMER SEGMENTATION
Combine automation with customization
Don't let rigid automation ruin the customer experience. Chargebee Receivables enables you to segment customers into different cohorts based on their payment history and helps you decipher your high-risk defaulters. This way, you can build a tailored collection strategy with a systematic follow-up process to increase your rate of collections.
Nitin Gupta,
General Manager, Head of Finance & IT, Konica Minolta
Implementing Chargebee Receivables has improved the coverage of each credit controller by 33% and our team's productivity by over 50%. Besides serving more customers effectively, it helps us run the department operations profitably without increasing the team size.
Auto Engagement
Scale your AR outreach with
automated communication
Cut down on tasks that consume your team’s valuable time. With Chargebee Receivables, you can set up smart workflows to put your customer communication on auto-pilot. Set the frequency of emails, create customer segments, decide when to escalate a pending invoice, and set up a follow-up sequence based on customer interactions.
COLLECTION CRM
Everything that an AR team
needs to get results
Equip your team with the data they need to collect efficiently. Chargebee Receivables offers a unified view of all the customer interactions with payment information to help collectors make informed decisions and respond to customer queries quickly. AR teams can now plan, prioritize, and collect revenue faster.
Report Automation
No more guesswork
Build custom reports and get them delivered to your inbox regularly to ensure you are always on top of your game. Chargebee Receivables includes pre-built reports to help track customer interactions and transactions while forecasting cash projections based on the invoice due and Promise-to-pay.
