Build a revenue model that grows when your customers succeed
Every resolved ticket, every qualified lead, every delivered outcome becomes a billing event. Configure outcome-based pricing end to end in Chargebee: define the metric, meter the delivery, invoice per result, and track which accounts are driving the most value.
Price the outcome,
not the access
Outcome-based pricing means a customer is billed only when you deliver a defined unit of value. Not per attempt, not per minute, not per seat.
Best suited when:
- The outcome is discrete and measurable, like a resolved support conversation.
- Your customers can verify what counts and what does not.
- The unit price reflects the value actually delivered.
It is especially powerful for agentic products, where the line between success and failure is clear and repeatable.
Fin's published rate, used as our reference: $0.99 per resolution. One billable outcome. That single unit is what this whole recipe is built around.
Here's what you need
Three objects in the Chargebee catalog. Set them up once and the outcome is priced. There is nothing else to wire up, which is what keeps this model simple to run.
The Fin helpdesk seat the customer subscribes to. Recurring monthly.
Counts resolution events and sums them for each billing cycle.
Holds the rate or list price for each successful outcome. This is the protagonist of the recipe.
Price the outcome in the Product Catalog
Fin's structure is a plan plus a metered add-on: a helpdesk seat plan the customer subscribes to, and a Resolution add-on priced at $0.99 per outcome. The add-on meters resolution events to calculate the charge each cycle.
Configure these through the Product Catalog and Metered Features.
Need to bill another outcome later? Model it the same way, as another metered feature with its own add-on.
Selling it starts with a quote
Outcome pricing usually rides on a negotiated deal. The agent has to be embedded in the customer's helpdesk and data before it can deliver an outcome, and the rate, commitments, and terms get worked out with the buyer. In Chargebee that runs through CPQ:
- Selling rules enforce the non-negotiables at quote time, as no-code or AI-configured guardrails.
- A discount that exceeds a guardrail routes automatically to the right approver, a multi-level four-eyes approval.
- Native e-signature: the customer signs inside the flow, and the signed quote becomes the subscription automatically, with no re-keying.
Prepared for Northwind Labs, Inc.
- Term
- 12 months
- Usage billing
- Monthly
- Start date
- Jun 1, 2026
Track every outcome. Bill the one that earns it.
The hardest part of outcome-based pricing is choosing the right value metric. With Chargebee's schema-flexible usage architecture, you don't have to guess. Send events for all your outcome types with no billing logic attached. Let adoption data show you which metric has revenue potential before you commit.
Fin emits four outcome signals with every conversation. Chargebee ingests all four. Each one gets its own metered feature, kept billing-inactive until you're ready. Flip one on and the meter has already been running.
From raw event to billed charge
Every resolution your product confirms becomes a number Chargebee can bill. Once your product is connected to Chargebee, resolution events flow in automatically. From there, three things happen.
deduplication_id means a retried event is never counted or billed twice. ticket_status = resolved AND resolved_by = fin. Only events that pass the filter contribute to the billed total. This is where your definition of a billable outcome becomes a hard constraint in the pipeline. To reverse an outcome (e.g., if a resolution was incorrectly flagged), create an offsetting event with negative quantity. This ensures the final quantity is accurate without you having to issue a credit note.
Cycle-end. The outcome charge, itemized.
At the close of the billing term, Chargebee totals the metered resolutions and raises the invoice automatically.
Billed to Northwind Labs, Inc.
- Subtotal
- $31,786.24
- Tax
- $0.00
- Total due
- $31,786.24
You can give your own customers this granular usage breakdown inside your product, by reading it back from Chargebee's usage APIs, with no separate metering pipeline to build. See the Invoices API and Usages API.
Zoom out to the whole book
So far we have followed a single customer, Northwind Labs. With a single outcome metric running across your customer base, you can track expansion and contraction patterns. Here's what that aggregate view looks like across all accounts.
Revenue that grows when your customers succeed
Outcome-based pricing aligns incentives: your customers pay for results, you both win when they succeed. Chargebee's metering layer captures every outcome automatically, applies your logic without code, and invoices transparently. You focus on making customers successful.