New Feature: Offline Payment Tracking for Recurring Invoices in ChargeBee

By
| Last Updated: August 04, 2015 |

Reading time: 2 minutes

offline payments (1)

Announcing the release of another top feature request in ChargeBee.

So for users who’ve been using spreadsheets to track their offline payments and for users who want to offer this as a payment option, the wait is over.

You can now track and reconcile all the offline payments you receive such as wire transfers, checks, cash etc., with ChargeBee.

The works

You can create or update subscriptions by turning the “Auto Collection” option On or Off.

sub_offline_payments

When auto collection is “Off”, it means payments will be collected in offline mode.

sub2_offline_payments </p>

Invoices will continue to be generated and the subscription will still continue to renew. The invoices will be marked “Payment Due” and when payment has been received, you need to record that in the invoice status as “Paid”.

An option to add comments to pending invoices is also available. This can be used in case you receive a partial payment and would like to keep the invoice open until the complete payment has been received.

Why use offline payment tracking?

Let’s take a look at a few scenarios that you might want to consider using offline payments as a mode of collecting funds.

Say “Yes” to special requests for alternate payment methods from Customers

At times customers may prefer not to pay using their credit cards and the option to pay via other means might be the deciding factor for them. Offering them an offline payment method would increase your chances of getting a new sign up.

You might also consider offering this when you want to avoid taking the payment gateway route for receiving funds on high value transactions.

Existing customers who would want to use another payment method

When a paying customer contacts and asks you to not charge their credit card for the next 2 months and that they’ll pay you via wire transfer.

Businesses involving physical goods delivery.

If you want to offer “Cash on Delivery” as a payment method for products that customers might want to verify before paying for them.

Rare occasions where a customer does not have a credit card or the card is maxed out at the moment.

You can allow them to sign up and pay via an offline method until they are able to provide a  card.

Click here to know more on how it works.

Author of the post

Joe Daniel

Customer Support Ninja at Chargebee.

Hear from a team of curious beings
A team that’s bent on delivering the best stories, lessons, and observations on SaaS, straight into your inbox. Every week.
SaaS Dispatch Team

Subscription Billing Made Easy

Try for free

Recent Blog Posts

Ultimate guide transactional emails
Rethinking Transactional Emails - How to Ace Them, and Why You Should Do It

There's more to transactional emails than you think. Here's how to strike gold with them. Read More >

Failed payments and involuntary churn
Failed Payments and Involuntary Churn - The Definitive Guide

Implement these tactics at every stage of the payment failure life cycle to optimize your revenue recovery, recover as many failed payments as possible, and fight involuntary churn. Read More >

The singularity of Negative Churn
From Unit Economics To Negative Churn: Hitchhiking To SaaS Growth

From Unit Economics to expansion MRR to negative churn, meet the SaaS characters and metrics that make, break and change the course of your SaaS growth journey. Read More >

Subscription billing software that lets startups deliver recurring happiness to customers.
How Chargebee Works