Tech Stack
Products Used
Chargebee Billing, Stripe
Finance
GoCardless, HubSpot, Quickbooks
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In ten weeks, Nourish Care turned a tangled web of billing systems into a single, streamlined platform. The UK-based health-tech company replaced multiple systems and processes with automation that now powers every renewal, ramp, and invoice, setting the stage for customer self-service and usage-based pricing long before year-end.
Company Overview
Nourish Care operates the UK's leading digital social care records platform, supporting over 350,000 carers daily who serve over 400,000 people across residential, nursing, and domiciliary care settings. Backed by Livingbridge Private Equity, Nourish has been expanding rapidly, both organically and through acquisitions, such as CarePlanner, which has added over 2,000 domiciliary care agencies.
The Challenge
Growth Outpaced the Billing Stack
For over a decade, Nourish Care has been helping care providers across the UK deliver better outcomes through digital care planning and rostering software. However, as the business expanded, its billing operations fell behind the pace of innovation.
We were technically running three different systems at that point. We didn’t think DealHub Billing could scale with us or handle the automation or complexity in billing that we required.
John Billington, CFO, Nourish Care
The team managed subscriptions across:
QuickBooks Online for legacy recurring billing,
Xero for an acquired business with its own proprietary billing engine, which had been adapted for subscriptions, and
DealHub Billing for new sales, planned to be the go-forward single solution to bring everything together.
Instead of clarity, the patchwork created confusion. DealHub treated every line item as its own subscription, with no clear link to a master contract. Proration and co-terming were handled manually in spreadsheets, and even minor product name changes could disrupt the QuickBooks sync.
Finance teams spent hours reconciling numbers while Sales and Customer Success searched for accurate renewal data.
We wanted flexibility, but we also needed standardization. With our old setup, we had neither.
John Billington, CFO, Nourish Care
The inefficiencies added friction to everyday operations, but they also capped our ability to scale processes as the business expanded. Without reliable automation or a single source of truth, Nourish could not confidently migrate new customers or test new pricing models. Ambitious plans, such as usage-based billing, remained unattainable.
The Solution
Configure, Don’t Custom-Build
By the time the team began evaluating new platforms, the goal was clear: to find a billing system powerful enough for enterprise-scale automation, yet simple enough to deploy quickly.
Chargebee checked both boxes.
Chargebee’s setup process involved configuring existing functionality rather than building new things. Features like ramp functionality and proration were already available, simplifying complex contract management.
John Billington, CFO, Nourish Care
This approach proved essential given Nourish’s ambitious growth timeline and the need to sustain momentum across multiple expansion initiatives. By relying on pre-built capabilities instead of custom development, the team moved quickly while ensuring every process could scale.
A smarter foundation
Chargebee brought immediate order to a complicated environment:
Ramps and proration now run automatically, co-terming every invoice with the contract anniversary.
Contract-based renewals give every customer a clear, auditable lifecycle.
A configuration-first setup replaced months of custom development with weeks of implementation.
Integration without disruption
Rather than replace everything, Nourish linked its existing tools in a single data flow: DealHub CPQ → HubSpot → Chargebee → QuickBooks.
The new architecture ended duplicate entries and reduced sync failures. More importantly, it provided Sales, Finance, and Customer Success with a consistent view of customer data, something it never had before.
A project built on partnership
From kickoff to go-live, the teams moved fast. Nourish signed on October 1, launched implementation on October 8, and was ready to go live before the winter holidays.
“The team worked UK hours, turned around fixes quickly, and guided us through configuration changes in real time,” John said. “Their responsiveness made all the difference in meeting our aggressive timeline.”
What had once been a source of frustration was now a process the entire team trusted.
The Results
From Manual Effort to Strategic Enablement
Efficiency in every renewal
After go-live, manual calculations disappeared. The finance team no longer builds proration spreadsheets or reconciles multiple systems.
“We no longer need to run spreadsheets to calculate proration. It just happens automatically,” John said.
Customer Success Managers now pull live subscription data directly from HubSpot, resolving customer queries in minutes instead of waiting on Finance.
Agility for what’s next
Chargebee also gave Nourish the freedom to innovate. The company has just rolled out self-service ordering for hardware and is preparing to launch a broader self-serve portal, which will contain subscription management.
With Chargebee’s usage-based billing capabilities, including automated overage charges through CSV or API uploads, the team can confidently pilot new pricing models.
Having Chargebee’s functionality gives us confidence to implement usage-based models. It informs how we think about pricing new products.
John Billington, CFO, Nourish Care
Scalability built on data
As a private-equity-backed company, Nourish needs precision and transparency. Subscription data from Chargebee now feeds directly into ARR bridges and revenue reports, eliminating the need for manual reconciliations and ensuring consistent reporting across the business.
A partnership that delivered
John credits the Chargebee team for the smoothest implementation of his career.
The implementation team was hugely responsive, even working UK hours to help us go live before Christmas. They were quick to adapt and always offered workable solutions to ensure we had a streamlined process.
John Billington, CFO, Nourish Care
By year-end, Nourish had unified its billing stack and reclaimed the time and clarity it needed to focus on growth.
Don't let billing inefficiencies hinder your strategic goals. Contact Chargebee to discuss how we can help you achieve a streamlined and scalable billing infrastructure, just like Nourish Care.