Getting Started

Product Catalog



Invoices, Credit Notes, and Quotes



Site Configuration

Data Privacy & Security

Data Operations

Reports and Analytics


Sage Intacct 

Businesses across the world use Sage Intacct as their financial accounting system to store, manage, and balance the transactions and information that govern the company's finances. Chargebee integrates with Intacct to sync invoices and import A/R data to reduce manual efforts involved in managing your financials.

  • Kindly contact Chargebee Support to enable Chargebee - Intacct integration for your site.
  • Chargebee is listed in Intacct's Marketplace. You can integrate your Chargebee site with Intacct using Chargebee's license, or you can also choose to integrate using your own web services developer license.

Sync Overview 

This is a one-way integration of sales invoices from Chargebee to Intacct. Sync runs once every 24 hours.

Single-Entity and Multi-Entity Sync 

Chargebee supports integration with both Single-Entity or Multi-Entity - (Top Level) account. You can connect your Chargebee site either with specific entity in Intacct or you can also connect with the Top Level. All objects (Customers, Products, Coupons, Invoices, Credit Notes, Refunds, and so on) will have a one-way sync.


  • Customer records present in Chargebee are created in Sage Intacct.
  • Existing customer records are identified and mapped by Customer ID.


  • Plans/Addons are created as Items in Intacct.
  • If Items are already present in Intacct, then the Item SKU can be entered in Plans/Addons in Chargebee to avoid duplication.


  • Discounts or Coupons are created as negative items.


  • Invoices are created as Sales Invoices in Intacct.
  • An AR invoice for the Sales Invoice will be created in Intacct automatically.
  • When an invoice is voided in Chargebee, a Credit Memo is created in Intacct and linked to the invoice.

Credit Notes 

  • Credit notes are created as Sales Credit Memos in Intacct.
  • When a Credit note is voided in Chargebee, a corresponding action in Intacct is not present. You can choose to delete the document in Intacct manually or list this Credit Memo as a sync error.


  • Refunds will be created as Vendor payment in Intacct (Accounts Payable ledger).
  • If you have a Vendor available in Intacct, you can provide the Vendor name during configuration and Chargebee will create refunds as Payments against this Vendor.
  • Alternatively, Chargebee can create a Vendor automatically (CB_REFUND_VENDOR) and use this for refund transactions.
  • When a refund is created, it will debit CB_REFUND_VENDOR account and credit the Bank Account.

To adjust the AR balance for your customers, you should do the following:

  • Create an AR adjustment debit memo. This will debit AR and credit CB_REFUND_VENDOR.
  • Apply the credit memo to the debit memo.

Revenue Recognition 

  • If you are using Intacct's revenue recognition module, you can enter the revenue recognition template id for Plans/Addons, One time charges, Setup fee, Discounts, Bad debts and Round off in Chargebee during configuration. Chargebee sends the invoice line amount, start date and end date when an invoice is synced to Intacct. Based on the revenue recognition rules configured in Intacct, the revenue forecast schedule is generated in Intacct.
  • However, if you do not have revenue recognition support in Intacct, you can download Chargebee's revenue recognition, deferred revenue reports and manually enter the consolidated value in Intacct.


Dimensions: For custom tracking/reporting, you can provide additional information at a customer or product level, namely Dimensions in Intacct. The following dimensions are supported: Location, Class, Department, Vendor, Project and Employee.

Item GL Group: Each Item GL Group has a default Revenue and Deferred Revenue Account associated, in Intacct. You can use item GL groups to categorize items and post transactions to specific GL accounts. In case you are selling products/services which should map to the Revenue/Deferred Revenue Account, you can create a group and map products accordingly. For instance, you can create Item GL groups Software and Hardware, and select a group name while mapping line items in Chargebee.

GL Account Group: A GL Account group can consist of a GL Account and/or Dimensions and/or other GL Account groups.

Product Line: You can provide a product family name for items created/mapped from Chargebee. If you have multiple Chargebee sites, you can categorize the items by providing a Product Line in Chargebee.


1. We create Sales Orders for fulfilment, how does this work as part of this integration?

Sales Orders are not created as part of the integration. Sales invoices are only created when they are synced from Chargebee.

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