Getting Started

Building Blocks

Subscription Features




Billing Features


Payment Methods

Direct Debit Payments

Configuring Gateways

Fraud Management

Hosted Pages

Attach Additional Data


Open Source Resources

Other Features

API Integration

Third Party Integrations

Users & Roles 

Navigate to Settings > Users to add/delete and modify users of your Chargebee account.

You can assign users different roles in your site. These roles define various job functions that chalk out the kind of access each user will have to your site.

In other words, a role allows a user particular functionality within your Chargebee site so that he/she can perform a task or set of tasks.

Creating a new user 

You can create and add users to your Chargebee site depending on your plan.


Check out Chargebee's pricing page   for more.

Click on the Invite Colleagues option to invite a user to use your site.

You will have an opportunity to specify what role you would like to assign the new user (and define the kind of access to the site you will be granting him/her) before you send out the invite.

The available user roles are:

  1. Tech Support
  2. Sales Agent
  3. Customer Support
  4. Sales Manager
  5. Finance Executive
  6. Owner (automatically assigned to the creator of the site)
  7. In case you would like to provide a user full access to your site, choose the Provide Full Access option when sending out an invitation to the user to come aboard.

Remember that each of these roles (except for no.7) comes with certain restrictions to the site.

The user will receive an email notification along with a link to activate his/her account (or create one, if he/she hasn't signed up for Chargebee yet). Their account will remain in the Pending Invites list until they activate their account.

Once you have created users, you can (at any time) edit their profile to change their role. You can also assign a user more than one role. i.e a user can be both a finance executive as well as a customer support user and they will have access to the functionalities available for both user roles.


Users invited from the TEST site will not be able to access the LIVE site. You need to explicitly invite users from the LIVE site as well if you need to give them access to it.

Changing account ownership 

Chargebee supports transferring ownership of the site. This means that the current owner of the site will be able to transfer ownership to another user, a permanent change that will reflect in both the TEST site and the LIVE site (even if the LIVE site has not been enabled yet).

After the ownership has been changed, the previous owner's role will then be restricted to that of an admin in the TEST and LIVE sites. If the LIVE site has not been enabled, the previous owner would become the admin for the TEST site, but not for the LIVE site.

The account ownership can be changed by the current owner of the site alone, by selecting the Make Owner option under the additional options against each user listed on the Settings > Users page. When the ownership has been successfully changed, an email notification will be sent to both the old as well as the new owners regarding the action.

  • The account ownership can be changed from both the TEST as well as LIVE sites.

  • Chargebee support is added to the TEST site by default and it cannot be made the site owner even if it is present in the list of users available.

Enforce User Authentication Policy 

If there are multiple people using your site, security might be a concern. But the following options will help you set up a policy in action:

  • Mandatory sign-in via Google account: You can make it mandatory for every user of your site to log in using the Google single sign-in. With this option, your users will not be able to access the site without authenticating themselves using their Google accounts. This option will also be helpful for secure access to your site when a team member transitions out of your organisation, so do not have to remember and disable a user manually.

  • Mandatory sign-in using a six-digit code (Two factor authentication): You can make it mandatory for every user of your site to log in using 2FA. With this option, users will be prompted for a unique six digit code (valid once) every time they sign into the application.

  • You can make both sign-in methods mandatory by enabling both options in the settings. In this case, every users will have to authenticate using both, Google account and a six digit code to access the site.

You can view how many of your users are making use of 2FA to access the site by navigating to your Profile page from the Navigation Bar in your site (Username > Edit Profile or alternatively, Settings > Users > Go to Authentication Settings).

For a detailed review of the 2FA feature and the sign-up steps involved, check out our 2FA page.