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  1. Billing
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  6. Credit Notes
  1. Billing
  3. Invoices, Credit Notes, and Quotes
  5. Articles and FAQ
  6. Credit Notes

Prorated credits are not getting applied to imported subscriptions. What's causing this?

Problem Statement

I don't see the option to include prorated credit when canceling or changing imported subscriptions. Where does it appear?

Solution

During import, set use_for_proration to True. If it is False or not set, proration will not be available when canceling or changing the subscription.

Note

Proration applies only to invoices within the subscription's current term.

Steps to Set It Up

When importing subscriptions and invoices, set use_for_proration:

  • true = Proration enabled for current term invoices
  • false = Proration disabled
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Important Notes

Note

If invoices were imported with use_for_proration as false or unset, prorated credits must be calculated and applied manually. To fix this, delete the existing invoices and re-import them with use_for_proration set to true.

Note

The use_for_proration parameter is available only in the Import invoices bulk operation and Import APIs.

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How to create a credit note?
I'm cancelling a subscription, how can I ensure that the unfulfilled orders alone are refunded?
How to delete a credit note?
What are the actions that can be performed on a refundable credit note?
How do I revert back offline refund to an online refund?

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