I created a second account with Chargebee accidentally – how do I delete it?

Problem Statement

This article explains how to remove or cancel a Chargebee account you created by mistake, including unclaimed or duplicate accounts.

Related Scenarios

• Can I have multiple Chargebee accounts? (Yes; this article covers canceling one of them.)

Solution

You can have more than one Chargebee site. To remove one, submit a cancellation request. Chargebee is GDPR compliant; account data is deleted within 90 days of cancellation.

If the site is unclaimed or setup is not complete, you must complete account setup first (for example, with a dummy site name and password). You cannot cancel an account until setup is complete. See Unable to accept invite due to unclaimed site for the claim flow.

If you created a second account by mistake as a merchant or team member, complete account setup with a dummy site name; the account will cancel at the end of the 14-day trial.