Getting Started

Building Blocks

Custom Fields

Subscription Features

Localization

Invoices

Credits

Order Management

Billing Features

Taxes

Payment Methods

Direct Debit Payments

Configuring Gateways

Revenue Recovery

Hosted Pages

Notifications

Reports and Analytics

Data Privacy & Security

Fraud Management

Migration

Open Source Resources

Other Features

API Integration

Third Party Integrations

Freshdesk 

Introduction 

Freshdesk is a cloud based helpdesk application which helps track and manage customer support tickets, enabling the support teams to resolve customer issues effectively.

Chargebee's plugin for Freshdesk displays subscription information right next to the support ticket, hence, boosts productivity of your customer support teams by eliminating the need to toggle between browser tabs in search of customer's subscription information.

Learn more  about the plugin.

Note
  • This plugin is available only in Chargebee's LIVE site
  • This plugin is available only in selected plans. To know more, visit Chargebee's Plans and Pricing  page
  • This plugin is not supported in Freshdesk's Mint Experience .

Install Chargebee Plugin 

Step 1: Sign up with Freshdesk, if you don't already have an account

Step 2: Visit Freshdesk Marketplace , search for Chargebee and install the plugin

Step 3: Choose the position of the widget on the ticket details page. The configuration is now complete.

Once the Chargebee plugin is installed in Freshdesk, the widget appears next to the support ticket. It displays the customer's subscription details, payment methods and the number of payment due invoices.

FAQ 

What happens if a user raises tickets from different email addresses?

If the email used to create the ticket is not found, the domain name (@abc.com) will be used to display the subscription information in the widget.

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