Getting Started

Product Catalog

Customers

Subscriptions

Invoices, Credit Notes and Quotes

Taxes

Payments

Site Configuration

Data Privacy & Security

Data Operations

Reports and Analytics

Integrations

Freshdesk 

Introduction 

Freshdesk is a cloud based helpdesk application which helps track and manage customer support tickets, enabling the support teams to resolve customer issues effectively.

Chargebee's plugin for Freshdesk displays subscription information right next to the support ticket, hence, boosts productivity of your customer support teams by eliminating the need to toggle between browser tabs in search of customer's subscription information.

Learn more  about the plugin.

Note
  • This plugin is available only in Chargebee's LIVE site
  • This plugin is available only in selected plans. To know more, visit Chargebee's Plans and Pricing  page

Install Chargebee Plugin 

Step 1: Sign up with Freshdesk, if you don't already have an account

Step 2: Visit Freshdesk Marketplace , search for Chargebee and install the plugin

Once the Chargebee plugin is installed in Freshdesk, the widget appears next to the support ticket. It displays the customer's subscription details, payment methods and the number of payment due invoices.

FAQ 

What happens if a user raises tickets from different email addresses?

If the email used to create the ticket is not found, the domain name (@abc.com) will be used to display the subscription information in the widget.

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