Freshdesk is a cloud based helpdesk application which helps track and manage customer support tickets, enabling the support teams to resolve customer issues effectively.
Chargebee's plugin for Freshdesk displays subscription information right next to the support ticket, hence, boosts productivity of your customer support teams by eliminating the need to toggle between browser tabs in search of customer's subscription information.
Learn more about the plugin.
Step 1: Sign up with Freshdesk, if you don't already have an account
Step 2: Visit Freshdesk Marketplace , search for Chargebee and install the plugin
Step 3: Choose the position of the widget on the ticket details page. The configuration is now complete.
Once the Chargebee plugin is installed in Freshdesk, the widget appears next to the support ticket. It displays the customer's subscription details, payment methods and the number of payment due invoices.
What happens if a user raises tickets from different email addresses?
If the email used to create the ticket is not found, the domain name (@abc.com) will be used to display the subscription information in the widget.