Suhani Jain

I am the human version of Daria Morgendorffer minus the glasses | Marketing specialist @ Chargebee

How to Avoid SaaS Failed Payments: The Ultimate Guide

According to Bain and Co., a customer retention increase of 5% can increase a company’s profitability by 75%. This is exactly why SaaS businesses need to ace customer retention to keep the revenue flowing. While many roadblocks in a renewal process can lead customers to churn, the most hurtful is a ‘Payment Failure’.  A failed …

How a Modern Mobile App Fueled Subscription Revenue with Chargebee

“If we aren’t able to increase the renewal rate for our app by 12% in the next 3-4 months, we’ll have to pack up our bags and leave.”  – Executive Vice President (Product Management)  An eerie silence engulfed a startup’s board meeting.  The leadership wanted to understand the ‘why’ of subscriber churn. But, it was …

The Billing Wars: Starring The Finance and Dev Teams

It was the end of the month.  At a late-stage VC-backed business we currently work with, the finance and development teams locked horns in an accountability battle – a chaotic ‘Billing War.’ Spears were flung, and shields were raised. The finance team was agitated by the inaccuracies of an archaic billing system the developers had …

How the Finance Team Drove IPO-readiness at a Leading SaaS Business

Gone are the days when finance teams were happy being backstage coordinators, happy to hand in numbers when asked. They have clearly broken the mold to take center stage and become strategic partners for business growth. Today with businesses facing economic pressures, driving profitability by enabling efficient revenue practices has become more crucial than ever. …

Ace Customer Experience With a Robust Accounts Receivable Process

“I’ve not received the invoice. How do you expect me to pay?” “My team has made the payment. Can you check?” “The payment failed again? It’s frustrating to keep retrying. What’s the issue?” “Can you send me the invoice again? I’ll make the payment then.” If you’re not solving for such back and forth between …

6 Best Practices For Accounts Receivable Automation

An organization’s cash flow is its lifeblood. And at its heart lies collecting dues on time. Improper accounts receivable management – either through manual processes or ineffective automation – can only complicate the process due to human errors, inaccuracies, and delays, leading to severely clogged collections. In the era of the shifting financial landscape, the …

Understanding The Accounts Receivable Process

No matter the size, from independently run small businesses to global conglomerates, no company can be profitable without adequately managing its finances. Consistent cash inflow is what keeps the engine running. But without an efficient accounts receivable process, the business will be forced to deal with overdue payments, unpaid debts, delinquent accounts, and more.  Keep …