Figuring out what makes it into your user onboarding flow is incredibly hard. Here’s the gap we discovered in user onboarding and the framework we developed to bridge it.

Recovering revenue is a balancing act—a tightrope between collecting a payment and providing a stellar user experience. Here’s how to approach it so you can minimize involuntary churn, and maximize revenue in the process.

Your billing system can improve customer retention by helping you build an engaging relationship outside your product. Here’s how.

How do ACH payments work? What does this mean to you, if you’ve customers in the US? And what should you do, if you want to join the “Network”?

Is growth an inevitable outcome of the SaaS model? Of course, not. But what does data tell us about companies that are making it so? Let’s find out.

Lasting customer relationships sit at the heart of SaaS growth. In an increasingly competitive market, your billing system can be the wild card you never knew you had, helping you deliver the product you’ve poured your heart into all the better.

Lessons from Cirque du Soleil, AWS, and Chargebee’s personal bouts with the elusive model.

Billing systems are evolving to be more than invoicing utilities – they can be leveraged to acquire more customers. Here are six ways that you can use your billing system to widen your funnel.

How friction improves UX in SaaS, how it helped Chargebee’s onboarding and activation flows, and the right way to handle positive, purpose-driven friction.