What does it take to build a foolproof customer retention strategy? What has customer experience (CX) got to do with it? And what can two Coke bottles teach subscription eCommerce businesses about brand building? All of this, and more, as we explore the relationships between retention and perception and how it impacts the process of building a retention strategy from the ground up.

With over 53% of subscriber churn being involuntary, subscription boxes operating in a hypercompetitive market are adopting agile payment recovery practices and taking control of their recurring revenue stream. Are you keeping pace?

High churn rates continue to be a significant challenge for eCommerce businesses, making customer retention critical. While there are numerous methods to build long-term relationships with your customers, one of the more straightforward methods that can help improve customer retention is implementing recurring payments. Recurring payments enable you to sell the same product at regular …

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Key customer retention statistics, actionable strategies, industry-specific metrics, success stories, and more from our in-house retention experts for the subscription eCommerce community

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