Update or make changes to a canceled subscription

Problem Statement

I need to let customers choose a plan when reactivating their canceled subscriptions. How can I do this via API?

Solution

You can reactivate a canceled subscription with changes (e.g., plan or plan price) via the Admin Console or via API. Changes take effect immediately; scheduling reactivation for a future date is not supported.

Steps to Set It Up

Via Admin Console

1. Open the canceled subscription details
2. Click Edit subscription
3. Make the changes (e.g., change Plan or Plan price)
4. Click Update

The subscription is reactivated immediately with the changes.

Via API (Latest Product Catalog)

Use the update_subscription_for_items API while the subscription is in a canceled state. The subscription will be reactivated with the changes immediately.

If the customer chooses the same plan: Pass the [reactivate](https://apidocs.chargebee.com/docs/api/subscriptions/update-subscription-for-items#reactivate) parameter as "true" in the API call; otherwise the subscription will not reactivate.

Important Notes