Chargebee Pay is available to pre-qualified Chargebee Billing customers.
Balance Reserve
The Balance Reserve page in the Chargebee Pay portal shows your configured reserve balances and reserve transaction history. Use it to monitor how funds move across your Current Account and reserve accounts, identify shortfalls before they affect payouts or refunds, and drill into individual transactions for details.
Click Balance Reserves in the Chargebee Pay portal sidebar to open the Balance Reserve page.
Understand the balances on this page
The page displays the balance for each account shown below. Accounts that are not configured for your site are hidden.
| Account | Purpose |
|---|---|
| Total Current Account Balance | Your current payout balance — funds available for settlement to your bank account. In the Activity Log, this account appears as Current Account. |
| Refund Reserve | Dedicated pool used to process customer refunds. If this balance reaches zero, refund attempts fail until the reserve is topped up. |
| Chargeback Reserve | Covers disputed transaction amounts, chargeback fees, and payment return fees. When this balance is insufficient, the shortfall is deducted from your daily payouts. |
| Rolling Reserve | A percentage of each transaction held temporarily to protect against payment returns or chargebacks. Released automatically after the hold period. |
| Upfront Reserve | A one-time reserve taken upfront to cover refunds, chargebacks, or payment returns. Released back to your Current Account after the configured hold period ends. |
Note
Rolling Reserve and Upfront Reserve are visible only when those reserve types are configured for your account.
Each reserve shows its current amount. When a reserve has a pending incoming transfer, a badge with the pending amount (for example, $65.00 Pending) appears next to the balance.
If a reserve balance goes negative, Chargebee may move funds automatically to cover the shortfall. For Chargeback Reserve, Chargebee can pull from your Current Account and, if needed, from other reserves. For Refund Reserve, Chargebee can pull from your Current Account. To add funds yourself, use Add funds to your balance reserve — that flow debits your bank account, not your Current Account.
Open the Balance Reserve page
- In the Chargebee Pay portal left sidebar, click Balance Reserves.
- The page loads your current balances and defaults to the Activity Log tab.
Add funds to a reserve
The page header includes an Add funds to your balance reserve link. Use it when a reserve balance is low or negative and you need to top it up.
- On the Balance Reserve page, click Add funds to your balance reserve.
- Complete the Add Funds flow to transfer funds into your Refund Reserve and/or Chargeback Reserve.
For step-by-step instructions, see Funding Your Refund and Chargeback Reserve. You can also start the same Add Funds flow from Payouts.
Sync balances
Balance data on this page reflects the last fetch from the payment processor. If the balances look outdated, you can request a fresh sync.
- On the Balance Reserve page, click Sync Balances.
- When the sync completes, the balances update and the Updated At timestamp refreshes.
Information
Work with the Activity Log
The Activity Log tab lists reserve transactions in reverse-chronological order, defaulting to the current month. Use it to track fund movements across reserve accounts, reconcile reserve balances, and audit individual transactions.
Filter the Activity Log
- On the Activity Log tab, use the filter bar at the top to narrow results:
- Time Period — select a preset range or a custom date range. The maximum range is 12 months.
- Status — filter by Success, Failed, or Pending.
- Reserve Type — filter by one or more reserve accounts: Current Account, Refund Reserve, Chargeback Reserve, Rolling Reserve, or Upfront Reserve.
- Category — filter by transaction category such as Payment, Refund, Chargeback, or Top Up. See Transaction categories for the full list.
- Currency — filter by the transaction currency.
- Click Apply Filters to update the list.
- To remove all active filters, click Clear Filters.
Search for a transaction
Use the search bar to find a specific transaction by its ID.
- On the Activity Log tab, enter a transaction ID in the Search field.
- The list filters in real time to show matching entries.
- Clear the search field to return to the full list.
Note
Search is scoped to the transactions already loaded in the current view. Apply date and other filters first to narrow the range, then search within those results.
Export the Activity Log
- On the Activity Log tab, click Export (.CSV).
- The export is created in the background. Track progress and download the CSV from Downloads in the left sidebar.
Information
View transaction details
Click any row in the Activity Log to open the full transaction details page for that entry.
Understand the Activity Log columns
| Column | What it shows |
|---|---|
| Transaction | Status badge, transaction date and time, and transaction ID. |
| Reserve Type | The reserve account affected by this entry (for example, Refund Reserve or Current Account), with a Debit or Credit badge indicating the direction of the fund movement. |
| Category | The category of the transaction. See Transaction categories. |
| Reference Id | The ID of the source transaction associated with this reserve entry, when applicable. |
| Amount | The transaction amount. Debits are shown in parentheses (for example, ($50.00)); credits are shown as positive amounts. |
| Fees | Any fees associated with the transaction, where applicable. |
| Net Amount | The transaction amount after fees. |
| Reserve Balance | For top-up transactions, shows how the incoming funds were distributed across reserve accounts. |
Transactions affecting multiple reserves
Some transactions—such as a reserve top-up split across the Refund Reserve and the Chargeback Reserve—affect more than one reserve account. These appear as Multiple in the Reserve Type column with a tooltip listing the affected accounts.
Debit and credit adjustment entries
When funds move between accounts—for example, from the Current Account into a reserve or from a reserve back into the Current Account—the Activity Log does not show a single combined row.
Information
One adjustment appears as two rows. Each debit or credit adjustment is expanded into a source-account row and a destination-account row. Both rows use the same transaction ID and open the same transaction details page. Use the Debit and Credit badges to tell which way the funds moved.
This helps you see the full fund movement: money leaving one account and arriving in another.
Transaction categories
| Category | What it means |
|---|---|
| Payment | A payment transaction that moved funds into or out of a reserve account. |
| Refund | A customer refund debited from the Refund Reserve. |
| Chargeback | Funds debited from the Chargeback Reserve to cover a disputed transaction. |
| Chargeback Credit | Funds credited back to the Chargeback Reserve when a dispute is resolved in your favor. |
| Payment Return | A payment return (failed direct debit) that debited a reserve account. |
| Chargeback Fees | Fees charged by the payment processor for processing a chargeback. |
| Payment Return Fees | Fees charged for processing a payment return. |
| Refund Reserve Adjustment | An internal transfer of funds between your Current Account and the Refund Reserve. These adjustments are created by Chargebee. |
| Chargeback Reserve Adjustment | An internal transfer of funds involving the Chargeback Reserve—either with your Current Account or with another reserve. These adjustments are created by Chargebee. |
| Top Up | Funds added to one or more reserve accounts via the Add Funds flow. |
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