Subscription management for AI-Native companies

The subscription record your AI pricing runs on.

Token, credit, usage, outcome, or hybrid: model it, meter it, and change it without an engineering ticket. Subscriptions are the record your billing, revenue recognition, and receivables all run on, from your first pricing experiment to your largest enterprise contract.

Trusted by 6500+ businesses globallyG★★★★½4.4 rating →
Revenue Hub
Live
MRR
$9.4M
▲ 18.3%
Active Subscribers
12,847
▲ 6.1%
Net Revenue Retention
118%
▲ 4.2%
Active subscriptionsBilling model
AC
Acme Translate
$72,500 / mo
Usage-based
CodeRabbit
Seats + credits
Hybrid
Zapier
Sub + overages
Hybrid ▲
MRR Growth
Recovered this month
$284K
via smart dunning ▲
30+payment gateways
100+billing currencies
60+integrations
200K+usage events / second

You inherited a billing stack. Your AI pricing model outgrew it.

What worked for per-seat SaaS breaks the moment AI agents replace the seats. What worked for flat-rate SaaS won't hold for usage-based AI products.

Your billing and revenue operations teams are buried under tens of spreadsheets, homegrown scripts, and point solutions stitched together over time. The tools and processes that got you started have become the very things holding you back.

The result is predictable: pricing experiments that require multiple engineering sprints, invoicing errors when usage scales, recognition schedules built in local tools, and a finance team that closes the books a week or two late every quarter.

COMPLEXITY SCENARIO SIMULATORCollapse Imminent
Pick a scenario, or set the levers yourself. Every outcome below is modeled live for a legacy billing stack.
Customers130K
Markets8 regions
Flat-rate
Hybrid
Seat-based
Usage-based
36 CONTINUITY
Revenue leakage9.7% of MRR
Agent revenue unbilled13% of usage
Ship a pricing change4 eng sprints
Finance close9 days late
Directional model, not a guarantee — based on Chargebee's Pricing AI Agents Playbook.
Run on Chargebee
Absorb the complexity. Restore continuity.

There's a better way to run revenue.

Chargebee is the subscription platform built to absorb that complexity. One system handles every pricing model, every billing motion, and every stage of growth. Your team runs revenue. Not infrastructure.

Varun Singh, Lambda
Varun Singh
Head of Information Systems, Lambda

"As we deploy the world's most advanced AI supercomputers, we needed billing that scales with our complex hybrid business model. Chargebee's flexibility, extensibility, and roadmap align with our ambitions."

LeaderVision →
Gartner Magic Quadrant 2025

Recognized as a Leader in Recurring Billing Applications

Chargebee has been named a Leader for the second year running and placed furthest for Completeness of Vision.

Run any pricing model you can name —
Chargebee already handles it.

Book your demo →

Scale from your first pricing model to your most complex billing motion.

Most subscription platforms are built for one motion: usage-based, seat-based, or flat-rate. Chargebee is built for all of them, and for the reality that your motion will change as you grow.

Launch new pricing models without an engineering sprint

Roll out plans, test packaging, and iterate from the dashboard without touching your codebase.

Pricing modelHybrid
Base plan$299/mo
Usage componentMetered
RolloutNo eng. ticket

Handle every mid-cycle change automatically

Upgrades, downgrades, proration, and renewals calculated and invoiced without manual intervention.

Upgrade · Pro → ScaleDay 14/30
ProrationApplied
Invoice adjusted+$4,820
Manual work0 touches

Expand into new markets without re-platforming

Multi-currency, multi-entity, and global tax compliance built in, not bolted on.

US — StripeLive
EU — AdyenLive
APAC — RazorpayLaunching

Close your books on time, every quarter

ASC 606-compliant revenue recognition and audit-ready exports run automatically, without spreadsheet reconciliation.

MRR movement bridge▲ +$1.00M
Beginning$9.10M
+ New business+$0.98M
+ Expansion+$0.44M
− Contraction−$0.18M
− Churn−$0.24M
Ending MRR$10.10M

Recover failed payment revenue before it hits MRR

Configurable dunning, smart retry logic, and automated AR workflows across 30+ payment gateways.

Retry 1 — 24h54% recovered
Retry 2 — 72h78% recovered
Dunning sequenceActive

Run every team from one source of truth

Billing, RevRec, and Receivables consolidated so Finance, Ops, and CXOs work from the same numbers.

New MRR$9.40M
RevRec · recognized$5.64M
Receivables · collected98.2%
All three reconciled✓ one ledger

Prevent churn before it happens

Surface at-risk customers automatically and trigger retention workflows before a cancellation request lands.

At-risk cohort412 users
Save offerSent
Recovered MRR$940K

Built for companies running on AI, and companies being rebuilt by it.

The operational problems are different. The need is the same: a monetization and billing platform that doesn't force a tradeoff between what you can sell and what you can bill.

You're building AI. From your first pricing decision, you need billing infrastructure that holds steady as your monetization model keeps changing.

Your Challenges
!Billing per token, action, or outcome requires infrastructure most stacks weren't built for
!Usage spikes at inference speed, creating invoicing errors before your team can react
!Per-seat pricing breaks structurally as agentic workflows replace human workloads
!Every pricing experiment becomes an engineering project without a purpose-built billing layer
What You Get With Chargebee
Connect billing to any AI agent
Connect Chargebee Billing with Claude Code, Cursor, Codex, Notion, Windsurf, and more to run operations headlessly.
Scale from pilot to enterprise
Run trials and freemium tiers, convert to paid, and manage prosumer, SMB, and enterprise accounts within a single billing record without re-platforming.
Bill any usage model accurately
Meter tokens, API calls, and agent actions in real time, support prepaid credit pools with rollovers, and show customers their real-time balance, without custom infrastructure.
Iterate pricing without rebuilding billing
Roll out new pricing models, packaging structures, or price points from the dashboard without engineering sprints or rebuilds.
Consolidate all charges on one invoice
Combine a base subscription, usage overages, and agentic workflow billing so per-conversation, per-resolution, or per-task rates land on one customer-facing invoice.
Amend contracts without engineering tickets
Update contract terms, apply mid-cycle changes, and recalculate proration from the dashboard when your pricing model shifts.
Recover revenue from failed payments
Run configurable AR and receivables automation with proactive retention workflows, without manual follow-up.

You built a SaaS business that works. Now AI is changing what you sell, and the billing stack you have underneath isn't built for where you're going.

Your Challenges
!AI add-ons and usage-based features don't fit inside your existing seat-based billing structure
!Sales closes deals the billing system can't invoice, and finance reconciles the gap manually
!Recognition schedules built in spreadsheets slow the monthly close as pricing complexity grows
!Razor-thin AI margins and volatile usage make revenue hard to predict and contribution margin hard to protect
What You Get With Chargebee
Connect billing to any AI agent
Connect Chargebee Billing with Claude Code, Cursor, Codex, Notion, Windsurf, and more to run operations headlessly.
Layer AI pricing onto existing subscriptions
Add usage-based, hybrid, or AI add-on pricing to existing subscriptions without migrating infrastructure or re-platforming.
Iterate pricing without rebuilding billing
Roll out new pricing models, packaging structures, or price points from the dashboard without engineering sprints or rebuilds.
Consolidate all charges on one invoice
Consolidate usage, credits, and seat-based subscriptions on one invoice so the billing complexity stays in your stack, not your customers' inboxes.
Sync data across sales and finance
Connect Salesforce, HubSpot, NetSuite, and 60+ integrations bi-directionally so what sales quotes is always what finance bills.
Automate ASC 606 revenue recognition
Generate audit-ready revenue recognition schedules across every pricing model, with exports on demand.
Subscriber Journey Automation

Subscription lifecycle never stops. Neither does our Billing platform.

Mid-cycle changes, failed payments, renewals, cancellations. The subscription lifecycle never stops moving. For AI-Native companies onboarding usage-based accounts and AI Transformer businesses managing seat-based renewals, this is where revenue either holds or leaks. Chargebee automates every stage so your team focuses on revenue, not on the admin work that surrounds it.

Automate the full subscriber lifecycle

Onboarding, mid-cycle changes, pauses, renewals, and win-back — every transition runs automatically, with no ops in the loop.

Lifecycle · automated
Signup & activationLive
Mid-cycle upgradeProrated to the day
Paused by customerResumes Jul 14
RenewalAuto-renewed
Win-back campaignTriggered

Control renewal billing and reconcile every mid-cycle change

Set billing dates, manage contract terms, and bill future renewals in advance. Upgrades trigger proration calculated to the millisecond.

Next billing dateJun 30, 2027
Contract term12 months
Upgrade proration$4,820 credit
Credit note generatedAutomatically

Let customers manage their own subscriptions

Payment updates, plan changes, and pauses handled through a self-service portal that reduces support tickets without adding ops overhead.

Support tickets▼ 34%
Portal sessions1,248 / month
Self-served94% of requests

Recover failed payment revenue before it hits MRR

Configurable dunning sequences and smart retry logic run automatically across 30+ payment gateways without manual follow-up.

Payment failed$1.34M at risk
Retry 1 — 24h54% recovered
Retry 2 — 72h78% recovered
Total recovered$1.13M

Intervene before a customer cancels. Win back subscribers who already left.

Surface offers, pause options, or downgrades for at-risk subscribers. Trigger win-back campaigns for canceled customers.

At-risk cohort412 subscribers
Offer accepted68% retention
Win-back triggered45 days post-churn
MRR recovered$940K
Pricing Experimentation

Change your pricing model in hours, not sprints.

Your pricing strategy shouldn't be limited by your billing infrastructure. Chargebee gives your team the tools to move at the speed your market demands.

Plan Builderno code
Pricing model
Base subscription$499/mo
Usage overage$0.002 / token
Included credits1M tokens/mo
PublishedLive in catalog

Support any pricing model. Run experiments without touching your codebase.

Usage-based, volume, tiered, hybrid, flat-rate — all on one subscription record. Roll out variants to segments and iterate from the dashboard.

Model typeHybrid
Segment rolloutAI-Native · Beta
Variant A CVR12%
Variant B CVR19% ↑

Control exactly how pricing changes apply

Hold existing customers at legacy rates when prices go up, or push updated pricing to existing subscriptions when costs come down.

Legacy customersGrandfathered
New customersv2.0 pricing
Add-on: API+$3,500/mo
Eng. ticketNot required

Apply custom usage limits and pricing for negotiated deals

Override list pricing, apply discounts, and set negotiated usage limits on individual subscriptions for enterprise contracts, without raising an engineering ticket.

Deal: Acme CorpEnterprise
Negotiated rate$38,000/mo · from $42,000
Usage limit override12M tokens/mo
AppliedNo eng. ticket

Consolidate multiple billing frequencies on one invoice

Combine annual contracts, monthly usage overages, and one-time charges so your customers see one accurate invoice regardless of billing complexity.

Annual contract$420,000
Monthly usage$32,000
One-time charge$18,000
Invoice total$470,000
Usage & Entitlements

Meter what they use. Control and monetize every signal.

AI products run on metering. Chargebee captures tokens, agent runs, and credits in real time, then uses entitlements to control exactly who gets what, at what limit, enforced at runtime on the same record as billing. Turn every consumption signal into revenue without engineering dependency.

Explore usage-based billing →
Usage Monitor · Acme Translatestreaming
Plan usage this cycle92% of limit
Threshold at 100% triggers automatic action
14:02:11 · +2,400 tokensmetered
14:02:13 · +1,180 tokensmetered
14:02:15 · +3,050 tokensthreshold ✦
⚡ Auto-action fired
Upgrade prompt → Scale tier. Overage of $18,400 applied, prorated to the day.
AI Credits · Acme AIlive
Credits consumed this cycle6,400 / 10,000
Prepaid grant · drawn down against actual usage
14:02 · agent run−120 credits
14:03 · batch job−340 credits
Balance remaining3,600
✦ Low-balance alert at 80%
Auto top-up queued: +5,000 credits, with rollover so nothing is lost.
N
Northwind AIEnterprise · custom deal
Enforced
Frontier modelsClaude · GPT-4o · Gemini
On
API accessSubscription override
On
Advanced reportsNot in current tier
Off
Tokens this period1.4M / 2.0M · 70%
!Agent call blocked · token limit reached
Checked at runtime, on the same record as billing.

Act on usage growth the moment it happens

Trigger upgrade prompts, apply overage charges, or move customers to a higher tier when consumption crosses a threshold, with proration calculated automatically.

Threshold reached92% → 100%
Action triggeredUpgrade prompt
Overage applied$18,400
ProrationAuto-calculated

Bill credit overages automatically when the grant runs out

Cross the prepaid grant and customers keep going, billed per credit — no hard stops, no revenue left on the table. Every top-up, draw-down, and expiry stays on one auditable ledger.

Prepaid grant10,000 credits
Consumed11,240 credits
Overage1,240 · billed per credit
LedgerAuditable, per subscription

Map features to plans and update access without engineering

Define which plan unlocks which features and update the mapping from Chargebee. Every change is captured automatically at plan and subscription level.

Last change2h ago
Changed byAdmin
ActionAccess granted
Eng. ticketNot required
Growth

Turn subscription data into your growth engine.

Growth plays are experiments built on your billing data: target an audience, deploy an offer through the right channel, and measure the result in revenue, not proxy metrics. Acquisition, expansion, and retention, without an engineering ticket for every test.

Explore Chargebee Growth →
Growth Play · Expansionlive
Segment
Power users
Event
Usage limit reached
Offer
1,000 add-on resolutions · $50 ✨
Deployed in-app · revenue tracked automatically.

Predict churn 30–60 days out, act before they cancel

AI churn scores flag subscribers likely to cancel using billing and behavioral signals. Trigger risk-tiered retention offers in-app, before they ever reach the cancel page.

Account #4821Power user
Churn risk81 / 99 · High
Top signalUsage ↓ 3 cycles
ActionSave offer queued
WindowNext 30 days

Deflect cancellations with billing-native save offers

Intercept cancel attempts with A/B-tested save offers and measure the result in revenue retained, not proxy metrics. Build the flow in a visual editor; Chargebee handles delivery.

SegmentAt-risk customers
EventOn cancellation
Offer20% off Pro plan
ResultTracked in revenue retained

Test renewal increases before you roll them out

Test renewal price changes on a small cohort, deploy in-app upgrade offers when usage signals expansion intent, and track how each test moves NRR and ARPU.

Renewal dateJun 30, 2027
Alert sent30 days early
Upsell in progressScale plan

Grow accounts with add-ons, ramps, and commitments

Add recurring charges or one-time fees to existing subscriptions. Structure contracts that grow with the customer using subscription ramps.

Month 1–3$28,000/mo
Month 4–6$36,000/mo
Month 7+$42,000/mo
Add-on: Analytics Pro+$3,500/mo
Revenue Intelligence

Give every team revenue intelligence
they can act on.

Chargebee gives you a single source of truth for every subscription metric, from MRR movement to deferred revenue, without manual report building, data team dependencies, or reconciliation work. Through the Chargebee MCP server, your team and your AI agents can query it in plain language.

Explore MCP for Chargebee for real-time revenue insights →

Two surfaces, one intelligence

Query billing inside Chargebee, or inside your AI client. Same data, same rules.

Inside Chargebee
Copilot

Your team asks in plain language. Copilot inherits their exact role and permissions and acts under their name in the audit trail — no separate credentials, no over-provisioned keys.

“How much usage revenue is unbilled right now?”
$2.4M unbilled across 1,240 accounts · from live usage events
Data LookupKnowledge BaseOnboarding
In your AI client
MCP server

Agents and developers query live billing data through structured, LLM-optimized tools that read subscriptions, invoices, usage, and pricing — without the Chargebee UI.

ClaudeCursorChatGPTCodexNotion
// connect once
{ "mcpServers": { "chargebee": {
  "url": "your-subdomain.mcp.chargebee.com" } } }
Equally powerful on both. The difference is only where you're working.

Managing subscriptions is the foundation. Everything else builds on it.

Chargebee Billing is our foundational platform. Our other offerings are built on top of Billing and compound in value when used together. Start with the problem you have today. Add capability as your business demands it, without switching platforms or rebuilding integrations.

Chargebee Receivables

Recover revenue from failed payments and unpaid invoices with automated AR workflows built for every customer segment. Segment by failure type, automate outreach sequences, and replace static spreadsheets with a real-time AR visibility dashboard.

Recover revenue from failed payments with Chargebee Receivables

Chargebee Billing

Automate the full subscription lifecycle across every pricing model: usage-based, outcome-based, per-seat, hybrid, and flat-fee. Handles 200K+ usage events per second with enterprise-grade accuracy across 30+ payment gateways, 100+ currencies, and 60+ integrations.

Automate your full billing lifecycle with Chargebee Billing

Chargebee RevRec

Automate ASC 606 and IFRS 15-compliant revenue recognition across every pricing model. Replace spreadsheet-based recognition workflows with contract-driven, audit-ready revenue schedules built for board audits, fundraising, and IPO preparation.

Automate revenue recognition with Chargebee RevRec

Chargebee Reveal

Surface revenue leaks before they compound. Detect payment failure patterns, authorization rate drops, and gateway-level inefficiencies across your payments stack, with ML-powered diagnostics that surface precise fixes and estimated revenue impact in real time.

Detect and fix payment failures with Chargebee Reveal

Chargebee CPQ

Turn complex deals into closed revenue without re-keying data across systems. Every quote pulls from the live product catalog and becomes a billing record at close, so what sales quotes is always what finance bills.

Turn complex deals into closed revenue with Chargebee CPQ

Chargebee Growth

Convert trials, expand existing accounts, and prevent voluntary churn, all measured in revenue, not proxy metrics. Launch offers, run pricing experiments, and trigger usage-based upgrade flows directly from subscription billing data without a separate analytics tool.

Turn subscription data into revenue action with Chargebee Growth

See how companies monetize at scale with Chargebee.

See how Chargebee helps enterprise teams move faster, reduce operational drag, and scale usage-led growth.

Explore Customer Stories →
G
Gorgias

Usage-based AI support, billed in real time

Gorgias blends subscription plans with usage-based automation pricing — the hybrid motion AI support platforms run on. Exactly the model Chargebee is built to meter and bill as consumption scales.

Billing model
Subscriptions + usage
Read the story →
CodeRabbit

Seats and usage credits, metered together

CodeRabbit charges per active developer, plus usage credits and per-agent-minute runs — a hybrid model that bills seats and consumption in one motion, without re-platforming as adoption grows.

Billing model
Seats + credits + usage
Read the story →
Zapier

AI automation at scale, on subscriptions + usage

Zapier simplified AI monetization with subscriptions and usage-based pricing, rolling out flexible plans at massive scale — without rebuilding billing infrastructure to do it.

Billing model
Subscription + overages
Read the story →
FAQs

Frequently asked questions about subscription management

Everything teams ask before they move their billing and revenue operations to Chargebee.

Talk to a specialist

What is subscription management?

Subscription management is the process of handling every aspect of a customer's subscription lifecycle from signup through billing, renewals, upgrades, downgrades, payment recovery, and cancellations. It includes the systems and workflows that automate recurring billing, manage pricing changes, recover failed payments, and report on metrics like MRR, churn, and lifetime value. Modern subscription management covers AI-Native usage billing, B2B SaaS accounts, and high-volume consumer subscriptions.

What is subscription management software?

Subscription management software automates the operational work of running a recurring revenue business: from plan configuration and billing cycles to lifecycle automation, payment recovery, and revenue reporting. Modern platforms like Chargebee support usage-based and hybrid pricing in addition to traditional seat-based billing, serving B2B SaaS companies, consumer subscription brands, and AI-Native businesses billing for token consumption and agent workflows.

Can subscription management software handle AI and usage-based billing?

Yes, but not all platforms are built for it. AI products require real-time usage metering at high event volumes, support for credit and wallet systems, and the ability to combine a base subscription with variable usage charges in a single billing cycle. Chargebee supports AI-Native billing natively, including token-based billing, hybrid subscription plus usage models, credit wallet management, and agentic workflow billing at per-conversation or per-task rates, without custom billing infrastructure. Learn more about pricing AI agents

How does Chargebee work?

Chargebee connects every stage of the subscription lifecycle in one platform: pricing, billing, payment recovery, entitlements, and reporting. Your team manages subscriber records, applies mid-cycle changes, recovers failed payments, and reports on revenue from a single dashboard. Integrations with CRMs, ERPs, and payment gateways mean data flows automatically across your stack without manual reconciliation.

Why do you need subscription management software?

Subscription management software eliminates the manual work and errors that compound as subscriber volume grows. Spreadsheet-driven billing creates proration errors, missed renewals, and unrecovered failed payments. The right platform automates recurring billing, handles mid-cycle changes accurately, recovers revenue through intelligent dunning, gives subscribers self-service control, and produces the MRR, churn, and deferred revenue reports finance and leadership need to run the business.

What types of pricing models does Chargebee support?

Chargebee supports flat-rate, per-seat, usage-based, tiered, volume, stairstep, hybrid, and one-time charge models. It also supports multi-frequency billing (where a plan and its add-ons bill at different frequencies within the same subscription) as well as subscription ramps, credit-based billing, and custom contract terms for enterprise deals.

Can Chargebee handle upgrades, downgrades, and proration?

Yes. Chargebee automates upgrades, downgrades, and mid-cycle plan changes with proration calculated to the day and applied automatically. Changes can take effect immediately, at the next renewal, or on a scheduled future date, with invoices generated and credits applied without manual intervention.

How does Chargebee handle failed payments and dunning?

Chargebee recovers failed payments automatically through configurable dunning sequences and smart payment retry logic across 30+ payment gateways. Retry schedules, failure-reason-aware routing, and automated customer communications run without manual follow-up, reducing involuntary churn before it impacts MRR. Learn how Chargebee automates payment recovery and dunning

What is B2B subscription management?

B2B subscription management handles recurring revenue from business customers, involving usage-based or hybrid billing, custom contracts, and multi-year agreements. It requires CRM and ERP integration, accurate proration for mid-cycle changes, and ASC 606-compliant revenue recognition for finance teams. Chargebee supports both product-led and sales-led billing motions from a single platform, without manual reconciliation between systems.

How is subscription management different for B2C consumer businesses?

B2C subscription management focuses on high-volume subscriber operations at consumer scale, managing hundreds of thousands to millions of active subscribers. Key requirements include smart dunning with ML-powered retry logic, win-back and save flows, localized global payment methods, and real-time subscriber analytics. Chargebee powers consumer subscription businesses across media, streaming, DTC, and fitness platforms.

Does Chargebee integrate with billing, payments, and revenue tools?

Yes. Chargebee integrates with 60+ tools including Salesforce, HubSpot, NetSuite, QuickBooks, Xero, Avalara, Slack, and more with bi-directional sync across CRM, ERP, tax, and accounting systems. It also connects to 30+ payment gateways including Stripe, Braintree, Adyen, and PayPal, and offers a REST API and webhooks for custom integrations.

How does subscription management support revenue recognition?

Subscription management software feeds revenue recognition by capturing every billing event (plan changes, upgrades, credits, refunds) as structured data. Chargebee's native RevRec module uses this data to automate ASC 606 and IFRS 15-compliant revenue schedules, generate deferred revenue waterfall reports, and produce audit-ready exports, so finance teams can close faster without manual journal entries.

What is the difference between CRM and subscription management software?

CRM software manages leads, opportunities, and sales pipelines. Subscription management software takes over once a customer starts paying, automating everything that happens after the sale: billing, renewals, upgrades, downgrades, payment recovery, and revenue reporting. In short, CRM drives acquisition while subscription management powers monetization and retention.

How does Chargebee handle high-volume subscriber operations?

Chargebee is built for high-volume subscriber operations without performance degradation, supporting businesses managing millions of active subscriptions across multiple geographies, currencies, and payment methods. Its infrastructure processes 200K+ usage events per second through a near-real-time aggregation engine, with compliance built in across all geographies. Talk to a specialist about high-volume subscriber operations

Hold billing stable. Move monetization fast. One platform for both.

When you're ready to move, we're ready to show you exactly how it works for your business.

PAID IN FULL
Invoice for $76,960 USD
Monthly invoice · Due Jun 30, 2026
DescriptionQtyUnit priceAmount
Core platform access
Platform · monthly
1$8,500$8,500
Translation tokens metered
Usage-based
32M$0.002$64,000
On-demand translation pack
Usage
5,000$0.30$1,500
Sales tax @4.00%$2,960
Amount Paid$76,960
Subscription, usage, and tax consolidated on one invoice