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What is covered? This article covers the migration process for switching your Stripe account linked to Chargebee, including moving card information from one Stripe account to another.
Migration Scenario
This process applies if:
The first step in the migration process would be for you to unlink the existing Stripe account in your Chargebee account and connect the new one under the payment gateway settings. For this,
Navigate to Settings > Configure Chargebee > Payment Gateways > Add a Gateway and choose Stripe, and sign in to your Stripe account. This will link it to your Chargebee account.
Ensure that the new Stripe account is set as the default gateway for the checkout pages in the Smart Routing configuration under Settings > Configure Chargebee > Payment Gateways(under Billing) > Manage Rule (on the right).
Once you add the new Stripe account, all the new signups will directly go to this account.
On the other hand, the existing customers' card information would still be stored in your old Stripe account. They need to be moved to the new Stripe account, and the new payment tokens should be mapped with the respective customer accounts in Chargebee.
Note:
Read more about moving card details to a new Stripe account.
Here's the process involved in switching Stripe accounts in your Chargebee site.
Before moving ahead with the process, make sure to set Auto Collection to OFF for all customers to avoid payment failures during migration.
Note:
Payments will not be collected during the migration, but can be re-initiated afterward. During the migration process, payments will not be collected; they can be re-initiated after the migration is complete.
Note:
If you are familiar with Chargebee’s APIs or Bulk Operations, you can perform the migration yourself:
Warning
Bulk Operations and API changes cannot be reversed. We strongly recommend testing this process on your test site before applying it to production.
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