Why are we receiving "[EXTERNAL] Stripe webhook delivery issues emails" from Stripe?

Problem Statement

This article explains why you receive "[EXTERNAL] Stripe webhook delivery issues" emails from Stripe and how to fix them.

Solution

These emails indicate webhook delivery failures. Webhooks often fail when the notification URL is not configured correctly in Stripe.

To fix

1. In Chargebee, go to Settings > Configure Chargebee > API and Webhooks and note the webhook URL.
2. In the Stripe Dashboard, go to Developers > Webhooks and open your webhook endpoint.
3. Ensure the endpoint URL in Stripe matches the webhook URL configured in Chargebee.