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  1. Payments
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  6. Stripe
  1. Payments
  3. Payment Gateways and Configuration
  5. Articles and FAQ
  6. Stripe

Unable to find the customer details in Gateway - Stripe

Problem Statement

Customer first name and last name are updated in Chargebee but only the email address appears in Stripe. The gateway does not receive the name details.

Solution

This occurs when First Name and Last Name are not enabled or not set as mandatory in the Checkout and Self-serve Portal field settings. Chargebee sends only the fields that are enabled and collected to the gateway.

Steps to Set It Up

  1. Go to Settings > Configure Chargebee > Checkout & Self-serve Portal settings > Fields.
  2. Enable First Name and Last Name and set them as mandatory.
  3. Click Publish to apply the changes.
image

Name details will be sent to Stripe on subsequent transactions.

Important Notes

Note

If you create customers via API, include the card[first_name] and card[last_name] parameters so the name is stored and sent to the gateway.

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