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When customer portal is one of the major tools used by your customers to manage subscriptions, you'd want it to be self-sufficient. The portal should essentially handle your customer's requirements round the clock. Apart from meeting your customer's needs, a well-equipped customer portal can improve your numbers.
Chargebee provides an out of the box customer portal that's configurable and the portal's UI can be matched with that of your website. Since the level of customization would entirely depend on the business type, we thought the best option would be to give you the freedom to tweak the customer portal to suit your needs. For this reason, we've leveraged our API to provide you with the open source version of our customer portal.
Tailor-making your customer portal to make it more relevant to your business has multiple potential benefits. Here are a few:
If a customer has to approach you each time for making more purchases, that's time wasted for your customer and a LOT of manual work for you. Supporting One Time Checkouts through the portal will not only reduce your workload but also open up a brand new 24/7 revenue flow.
So you have customers wanting to pause their subscriptions for a month or two. They'd have to contact your team each time, and they're not exactly pleased. Including a 'Pause Subscription" option in the portal will automatically reduce customer service requests and the probability of customers cancelling due to the option being unavailable.
If you often have cancelled customers returning, you'd want a "Reactivate Subscription" option in the portal. Contacting you for this would again mean more manual efforts from your team.
Tailoring the products displayed for a customer based on what you know about them, can increase their happiness quotient. For instance, if you're offering consists of a wide range of products, and their availability varies based on the geographical location of the customer, you need to make sure you target customers with the right products. This can be done by restricting product information using product profiling.
Offering discounts to encourage your customers to upgrade through the portal would increase your upsell rate. Apart from this, you could also target customers who've cancelled their subscriptions using discounts.
Chargebee's open source customer portal provides you with the flexibility to include any of these features and more. Have we piqued your interest? If yes, click here to explore.