ML-POWERED PAYMENT RECOVERY · CHARGEBEE REVIVE

Stop Losing Revenue You've Already Earned

A failed payment usually isn't a lost customer, just money that didn't go through. Revive recovers that revenue through intelligent retries.

Revive is integrated deeply with Chargebee's billing system, and makes smarter retry decisions using the billing context than tools that only see the transaction data. It reads 200+ signals per failed payment to time every retry to succeed. Switch it on. No code.

Book a demo →See Revive docs →
Trusted by 6500+ businesses globally4.4 rating →
Involuntary churn

Fix your involuntary churn.

You're adding users faster than ever, and every billing cycle, a slice of them fails to convert into revenue. Not cancellations. Just declined payments from customers who wanted to stay. An issuer erring on the side of caution, a card that expired mid-season, a funding gap on billing day. And the more ways you charge, across credits, usage, and hybrid plans, the more chances each cycle has to fail. Voluntary churn takes campaigns and quarters to move. Involuntary churn takes a switch, and recovery starts with your very next failed payment.

Lost annually
$0B*
lost every year by recurring-revenue businesses to payment failures
Share of churn
20–40%*
of all customer churn in recurring-revenue businesses is payment-failure-led
ARR at stake
Up to 0%*
of ARR can be lost to involuntary churn

*Industry sources: Cardinal Commerce (a fully owned subsidiary of VISA), The Kaplan Group.

Retry intelligence

Recover what a fixed retry schedule always misses.

Most retry schedules are identical: day 3, day 7, day 14, cancel. But one timer can't fix every failure. An expired card never recovers on a schedule. An insufficient-funds decline clears on payday, not day 3. A network blip clears in hours, if you retry before the authorization window shuts.

Your gateway can't make those calls. It sees the charge, not the customer. Not the invoice history. Not whether this is attempt one or attempt four. Your billing system sees all of it.

That's where Revive lives. Inside Chargebee Billing, it reads the full context: billing history, plan value, funding patterns. Then it decides whether and when to retry, one transaction at a time, sharpening with every outcome.

Retries stop being a schedule. They become decisions, millions of them, each made with everything you know.

What the retry engine can seeGateways and standalone retry toolsAI/ML-powered Chargebee Revive
Transaction data
Customer billing history
Customer lifetime value (LTV)
Billing & plan context
Multi-gateway learning

Gateways and standalone tools see only the transaction. Revive sees what produced it.

Revive + Smart Dunning

Recover payments with billing context a gateway can't see.

Some teams want a model making every retry decision. Some want rules they wrote themselves. Chargebee ships both, and switching between them is instant and easy.

ML · ZERO-TOUCHREVIVE · ML-DRIVEN RECOVERY

Decides every retry itself

Chargebee Revive's machine learning evaluates 200+ signals on every failed transaction: issuer behavior, time zones, funding cycles, billing history, etc. It acts per transaction:  No schedules to design, no rules to maintain. It learns from every outcome and gets sharper with your transaction volume.

retry nowretry Friday 9:00 AM · account typically fundeddon't retry · request card update
configurable · set onceSmart Dunning · rules-based recovery

Runs itself, by your rules

Set it up once. Built-in logic reads every gateway error code: hard declines wait for a card update; soft declines retry at the right moment, up to 12 times. Prefer your own cadence? Define up to 5 retries on the days you choose. Reminder emails run separately, so customers are nudged, not spammed. When the dunning period ends, the final action is yours, on both the subscription and the invoice. It covers cards, wallets, direct debit, offline, and one-time payments, and it retries the safe way, protecting your standing with gateways.

Failure playbooks

Every payment failure has a reason. Revive plays each one differently.

This is what ending involuntary churn looks like at the transaction level. The model reads the failure and chooses the play, millions of times over.

Insufficient funds

The signal

A temporary liquidity issue, not a lost customer.

The action

Instead of retrying immediately, Revive reads historical funding patterns and schedules the retry for when money is typically available: paydays, salary cycles, start of month.

TXN_8841Declined: insufficient funds
Retry scheduled: Friday 9:00 AM

Hard declines

The signal

Card expired, lost, or stolen. Retries will fail, every time.

The action

Revive pauses retry attempts, saving you gateway fees, and immediately triggers a card update request to the customer, while dunning keeps the conversation going.

TXN_8847Declined: expired card
Retries paused · update request sent

Network issues

The signal

A generic decline or an outage somewhere in the chain.

The action

Revive classifies it as recoverable and retries fast, often within hours, to capture the authorization window before it closes.

TXN_8852Declined: network error
Instant retry triggered ✓ Recovered
See Revive run on your own traffic.Watch the model read real failures and recover payments, on live transactions.
See Revive in action →
Inside Revive

Watch it add to your top line and bottom line

Proof, on your own traffic

Measure what you recover

Benchmarks Revive against your previous retry logic. No vendor math: your traffic, your baseline.

app.chargebee.com · Payments › Revive
The model

200+ signals, one decision

Revive distills 200+ parameters into one action: retry now, retry later, or request a card update.

app.chargebee.com · Enable Revive
Visibility

Recovery, decision by decision

Track recovered invoices by gateway and payment method, over any date range, beside the invoices.

app.chargebee.com · Payments › Revive
Rollout control and guardrails

It operates inside your rules

Turn Revive on per gateway and payment method, inside your dunning limits. Switch back anytime.

app.chargebee.com · Enable Revive
Built for scale

Scale recovery at the speed you're growing.

Usage, credit & hybrid pricing

The models AI products run on. More frequent, variable-amount payments mean more failure surface, and retry intelligence that compounds with every transaction.

Streaming, media & subscriptions at scale

When renewals land by the hundred thousand, a single point of recovery rate is a headline number. You're spending heavily to acquire every subscriber; involuntary churn quietly hands a share of them back. This is the growth lever that doesn't need a campaign.

D2C & consumer apps

Card-heavy, high-frequency, globally spread. Funding cycles, issuer quirks, and time zones decide your decline rate more than your product does. A model that reads all three recovers what a schedule never will.

See what recovery looks like in practice.

60% of Unpaid Accounts, Recovered

"With Chargebee's dunning system, we were able to recover 60% of formerly unpaid accounts."

Julien BalmontCo-Founder & CTO, Zenchef

Read story →

Churn, Cut to Nearly Zero

"We've reduced churn by almost 100%. For Whiteboard, Chargebee has been a pivotal and indispensable tool."

Ben LaughterVP of Customer Success, Whiteboard

Read story →

4X Revenue Recovered per Dollar Spent

Trade Ideas was losing revenue and a customer-service rep's time to manual payment follow-ups. With Chargebee's Dunning and Email Notifications, they recovered 4X in revenue for every dollar spent on Chargebee.

Read story →
Payments intelligence

Visualize your entire payments stack. Then let it fix itself.

Recovery is half the picture. Chargebee Reveal is the other half: a live diagnostic layer across every gateway you run. It surfaces authorization rates by method, market, and gateway, revenue leaks, and the estimated dollar impact of each fix. Most teams discover they've been measuring success per gateway and missing the failures in between.

Together, Reveal and Revive make payments intelligence end to end: Reveal shows you where revenue is leaking. Revive goes and gets it back. Diagnose, act, monitor, continuously, inside the same platform.

Find out what failed payments are really costing you.

Most teams can't answer that number. Gateways report per attempt, not per invoice, so the true loss never shows up in one place. A free Reveal-powered audit of your payment stack puts it in one view.

→
The number nobody has

What failed payments cost you, counted per invoice across every gateway, not per attempt.

→
Your stack, side by side

Authorization rates by gateway, payment method, and market, plus where the leaks in revenue and fees sit.

→
A fix list, with effort estimation

What to change first, with the estimated dollar impact and effort level of each fix.

Book my audit call →Explore Chargebee Reveal →
TXN_8861 · INV-20502Declined: do not honor
Retry rerouted · peak approval window
Payments platform

Make Your Payments Stack as Smart as Your Billing Context

Payments is where every pricing decision, packaging change, and market expansion either turns into revenue or doesn't. Payment retries are one part of the Chargebee Payments platform, built so you can choose your gateways freely and see how each one performs.

Global payments network

Choose your rails.

Operate across 40+ gateways, 30+ payment methods, 150+ countries, and 100+ currencies. Accept the local payment methods your customers already prefer: cards, direct debit, wallets, and more.

Chargebee Pay

Embedded payments.

Payments inside your billing platform, powered by Adyen, for businesses that want billing and payments unified from day one. One option within the network, never a mandate.

You are here
Payments intelligence

See it. Recover it.

End-to-end intelligence for your payment stack. Reveal diagnoses the leaks in revenue and fees across every gateway; Revive and Smart Dunning recover the payments behind them, built into the platform and learning continuously.

0+Gateways
0+Payment methods
0+Countries
0+Currencies

Billed isn't collected; payments decides the difference.

Why Chargebee

Run payment retries inside billing, by design.

The context only billing has.

Subscription history, invoice-level retry counts, plan value, customer lifecycle. The data that decides whether a retry succeeds lives in your billing platform. Revive is built where the data is, not bolted on outside it.

Learning across gateways.

No single gateway performs best everywhere. Revive learns across gateways and payment rails. That's visibility a single processor's own traffic can't provide.

Outcomes you can count.

Every recovered payment is a dollar with an invoice attached. Recovery results show up in the same reports your finance team already closes the month with.

See the full billing platform →

Stop losing customers  who wanted to stay.

Involuntary churn is the growth leak you can close this quarter, with no rebuild. Revive lives inside the billing platform that already knows your customers, and recovered revenue lands with the invoice attached.

Book a demo →See Revive docs →
Already on Chargebee?

Your dunning settings are live today. See what changes when the retry clock becomes a retry model, and what your current recovery rate leaves unrecovered.

Review your dunning setup →
Common questions

FAQs

What exactly is involuntary churn, and why treat it separately?

Voluntary churn is a customer deciding to leave. Involuntary churn is a customer losing access because a payment failed: an expired card, a funds gap, an over-cautious issuer. They wanted to stay. It's the churn worth fixing first: it needs better retry decisions, not a win-back campaign.

Revive or Smart Dunning: how do we choose?

You don't have to choose forever. Smart Dunning is the engine you configure once and fully control: dunning period, retry logic, reminder emails, final actions. Revive replaces retry logic with a model deciding per transaction from 200+ signals. Switching either way is a setting, not a project.

We already have dunning configured in Chargebee. What changes?

Nothing breaks. Your dunning period, reminders, Pay Now links, and final actions keep running. Revive changes one thing: instead of a fixed retry clock, each retry is timed and chosen per transaction by a model reading 200+ signals. Same process, sharper decision-maker inside it.

How is this different from the retry logic in our gateway?

A gateway sees only the charge. It doesn't know whether this is the first attempt or the fourth on the same invoice, what plan the customer is on, or when their account is typically funded. That context lives in billing, which is where Revive is built. Different vantage point, different decisions.

Can we layer our own retry rules on top of Revive?

You set the boundaries: dunning period, retry ceiling, final actions. Revive operates strictly inside them. Hand-coded rules on top of the model aren't supported, deliberately: fixed rules degrade its performance. You control the guardrails; the model controls the timing.

What if it underperforms for us?

Guardrails are built in: adherence to industry retry limits and your dunning window, automatic adaptation to gateway guidance on when not to retry, and monitoring for dips in recovery rates. If you want out, switching back to Smart Dunning is one setting, with no code in either direction.

Which gateways and payment methods does Revive support today?

Stripe and Braintree today, with additional gateway support coming. Payments outside Revive's coverage continue to be recovered by Smart Dunning. Nothing falls through.

What visibility do we get into performance?

A dedicated dashboard tracks recovery rates, revenue recovered, and trends by payment method and gateway, alongside the subscriptions and invoices the payments belong to. Pair it with Chargebee Reveal for diagnostics across your entire payment stack.

How do we get access?

Revive is available for Chargebee Billing customers. Book a demo and we'll walk through your current recovery rates and what the model can do on your traffic.

*Statistics shown are industry estimates for recurring-revenue businesses, compiled from third-party research and Chargebee analysis. Sources: Cardinal Commerce (a fully owned subsidiary of VISA), The Kaplan Group. Performance outcomes, including any topline addition, vary by business, payment mix, gateway, and current recovery baseline, and are not a guarantee of results. Capabilities, supported gateways, and availability are subject to change.