Harvestr was designed to be a subscription business right at inception, with monthly and annual recurring payments as well as a free trial for prospects to test drive the product. And like most businesses starting out, Harvestr evaluated Stripe as a natural choice to handle their recurring payments.
Soon, they realized that Stripe alone was not equipped to handle the subscription and tax complexities at scale at that time. Stripe as a standalone solution natively did not handle actions such as being able to
- Let customers enter their VAT number based on the location
- Bill a customer inclusive or exclusive of tax based on the rules
And both of these requirements were critical for Harvestr to scale their business seamlessly. They had to use Stripe in conjunction with solutions that they’d either have to build by themselves, or along with OctoBat, so they did not have to go through the stress of handling EU VAT.
After being awarded ‘Product of the Day’ on Product Hunt, the team at Harvestr realized they need a solid payment and subscription management infrastructure to seamlessly manage their customers.
The lookout for a solution like Chargebee started when Harvestr wanted to
- Automate subscription management and recurring billing
- Send contextual lifecycle emails based on subscription and trial states
- Email tax-compliant invoices with accurate VAT rates
After evaluating solutions like Stripe with Octobat, Zuora, and Recurly, Harvestr zeroed in on Chargebee, after observing that Zuora isn’t designed for startups whereas Chargebee’s support was consultative and responsive compared to other solutions.
Once Harvestr finalized the business model and all the basics such as plans and lifecycle emails were set up in Chargebee, all they had to do was import their current users into Chargebee and then focus on launching the product successfully.