Docs
You are viewing:
Product Catalog 2.0
Chargebee's hosted self-serve portal is a customer-facing platform that lets subscribers manage their account and billing information. Through the self-serve portal, customers can:
The self-serve portal is customizable, letting you brand it with your logos and colors. It integrates seamlessly with Chargebee's subscription management platform, so all customer interactions with the self-serve portal automatically reflect in your subscription data. This helps you streamline subscription management processes and avoid errors or discrepancies.
The hosted self-serve portal provides a convenient and efficient way for your business to let customers manage their accounts and billing information. This reduces workload for your business and improves the customer experience. It can also help you retain customers by providing a simple and convenient way to manage their subscriptions.
A self-serve portal lets customers manage their accounts and billing information without direct assistance from your customer service team. The portal benefits you and the customer in several ways:
Empower customers: Enable customers to be self-reliant by letting them manage their accounts and subscriptions, including the ability to make changes or updates.
Optimize business: Reduce support costs and optimize your business by providing easy access to account and billing information.
Offload subscription management: Reduce manual work by letting customers handle their own subscription changes.
Upsell your business: Help customers discover additional content related to subscribed plans.
Enhance customer experience: Improve customer experience with a self-serve portal designed and optimized for subscription billing.
Using the Chargebee-hosted self-serve portal saves you time and resources by eliminating the need to build and maintain your own solutions for managing subscription billing and customer interactions. The portal's settings let you select and customize the actions that customers can perform and the appearance of the portal.
Alternatively, if you prefer to build your own portal, Chargebee offers pre-built "widgets" that can be easily integrated into your website or application to facilitate specific workflows such as payment method management, address management, and cancellation processes. You can customize the look and feel of widgets to match your branding and style guidelines.
Learn more about the widgets.
Was this article helpful?